Summary
Overview
Work History
Education
Skills
Timeline
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Roxanne Preece

Waterloo,IA

Summary

Dynamic and compassionate Direct Support Professional at Northstar Community Services, skilled in medication administration and behavior redirection. Successfully enhanced client independence through tailored support strategies and effective communication with families and healthcare providers. Recognized for exceptional time management and commitment to client-centered care, ensuring optimal quality of life for individuals.

Overview

7
7
years of professional experience

Work History

Direct Support Professional

Northstar Community Services
11.2022 - Current
  • Assisted individuals with daily living activities to enhance independence and quality of life.
  • Supported clients in developing social skills through engaging recreational activities.
  • Monitored client behavior and maintained accurate records for care plans.
  • Collaborated with team members to ensure consistent application of support strategies.
  • Facilitated communication between clients, families, and healthcare providers to coordinate care.
  • Implemented safety protocols to maintain a secure environment for clients.
  • Adapted support techniques based on individual client needs and preferences.
  • Participated in training sessions to develop skills in person-centered care approaches.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

House Associate

Goodwill
09.2022 - 11.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels.

Stay at Home Mom

Home
03.2020 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Call Center Representative

Cbe
09.2018 - 03.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Medication Manager

New Aldea
09.2018 - 01.2019
  • Championed a patient-centered approach to medication management, consistently advocating for individual needs and preferences throughout the care process.
  • Facilitated open lines of communication between patients, families, and healthcare providers to address any concerns or questions related to medications effectively.
  • Conducted thorough medication reviews to identify potential drug interactions or contraindications, ensuring patient safety.
  • Prioritized time-sensitive tasks such as administering critical medications or responding to emergencies, ensuring optimal patient care at all times.
  • Monitored patients for adverse reactions or side effects following medication administration, intervening promptly when necessary.

Education

Expo High School
Waterloo, Ia

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration

Timeline

Direct Support Professional

Northstar Community Services
11.2022 - Current

House Associate

Goodwill
09.2022 - 11.2022

Stay at Home Mom

Home
03.2020 - 09.2022

Call Center Representative

Cbe
09.2018 - 03.2021

Medication Manager

New Aldea
09.2018 - 01.2019

Expo High School

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Roxanne Preece