Roxanne Quinn
Old Saybrook
Summary
Dedicated customer service representative with a strong record of enhancing customer satisfaction and loyalty. Expertise in developing effective systems and procedures to optimize workflow and drive sales growth. Proven ability to communicate effectively, fostering lasting relationships with clients.
Overview
36
36
years of professional experience
Work History
Real Estate Agent
Coldwell Banker
Madison
04.2025 - Current
- Developed targeted marketing strategies that increased property visibility and attracted potential buyers.
- Guided clients through seamless property buying and selling processes, ensuring informed decisions.
- Negotiated contracts between buyers and sellers for favorable terms.
- Coordinated property showings and open houses for potential buyers.
- Managed real estate transactions from initiation to closing.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Built strong relationships with clients to tailor real estate solutions that met their specific needs.
- Conducted market research to determine property values and trends.
Book Seller & Customer Service Representative
MicroMarketing.org
Old Saybrook
07.2016 - Current
- Promotes and sells new literature to US public libraries
- 400-600 accounts - exceeding monthly sales $60,000
- Achieves print and media sales exceeding 700,000 yearly.
- Surpassed sales targets each month
- Executed cold calls and procured new customers to expand client base
- Developed book collections, handpicked top-reviewed literature to enhance library offerings
- Provided customer service support, resolved library collection issues and addressed patron requests
- Increased customer sales satisfaction
Librarian Assistant
Acton Public Library
Old Saybrook
09.2011 - 10.2016
- Managed circulation service and developed diverse collections to enhance patron access.
- Assisted patrons in troubleshooting library services and resources, improving their overall experience.
- Reference assistance, and computer technical services
- Collection recommendation, author focus, and storytime
- Co-chaired Friends of the Library, organizing book sales and fundraising events to support library programs.
- Library advocacy garden art gallery, Lord of the Flies
Co-Founder
Nancy's Coffee Collection
Madison
05.1990 - 01.2006
- Founded and managed a gourmet coffee and cafe business.
- Enhanced cafe experience across northeast region, focusing on customer engagement and satisfaction.
- Supported 30 cafes through menu development, store design, and product line strategies, improving overall brand consistency.
- Collaborated with private roasters to create signature blends, specialty drink promotions, and holiday marketing concepts, driving seasonal sales initiatives.
Education
Bachelor of Arts - Communications and Journalism
Bentley University
Waltham, MASkills
- Sales transactions
- Closing transactions
- Transaction management
- Property market analysis
- Comparative market analysis
- Real estate processes
- Real estate technology
- Marketing strategy
- Property promotion
- Customer relationship management
- Customer service
- Customer satisfaction
- Customer loyalty
- Sales forecasting
- Networking skills
- Analytical thinking
- Workflow improvement
- Problem solving
- Effective communication
- Gmail
Timeline
Real Estate Agent
Coldwell Banker
04.2025 - Current
Book Seller & Customer Service Representative
MicroMarketing.org
07.2016 - Current
Librarian Assistant
Acton Public Library
09.2011 - 10.2016
Co-Founder
Nancy's Coffee Collection
05.1990 - 01.2006
Bachelor of Arts - Communications and Journalism
Bentley University