Roxanne Ramey
Bedford,Texas
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction by retaining membership and contribute to overall company success.
Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Efficient, well-organized with time management and multitasking abilities.
Overview
20
20
years of professional experience
Work History
Clerical Support
Tarrant Appraisal District
Fort Worth, TX
05.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed effective working relationships with colleagues.
- Collected and entered data for Arbitration for all departments.. Work with The Texas Comptroller, Agents and Homeowner's responding to status update request.
- Maintain calender for Tax Agents and Appraisers during the informal season.
- Monitor and respond to Tax Agents by email in a timely manner.
- Accurately review maps for permit purposes
Real Estate Retention Specialist
Cartus Corporation
Irving, TX
04.2015 - 09.2019
- Providing revenue for Cartus by improving current Members experience by over 45% each month which exceeded expectations
- Multi-task close to 300 USAA Members checking in on a monthly basis
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
Leasing Consultant
Apartment Locating Specialist
Bedford, Texas
01.2004 - 04.2015
- Provided end-of-month audits to upper management
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Coordinated all move ins with our accounting department
- Schedule calendar of events for agents on a monthly basis
Education
Texas Real Estate License - Real Estate
Real Estate Career College
Hurst TexasSales And Marketing Education
Magic Training
Skills
- Knowledge of sales retention
- Problem Solving
- Conflict management
- Customer engagement and support
- Problem-solving
- Team collaboration
- Customer service experience
Accomplishments
USAA Gold Medal Award Outstanding Achievement Bravo Award in recognition of exceptional contribution for one or more of Cartus' core values: Service, Respect,Collaboration,Ethical Behavior and Financial Responsibility.
- Recognized by 21 USAA Members for exceptional customer service from Dec 2016-2017.
- Received the Outstanding Retention Achievement from June 2017-January 2018.
Timeline
Clerical Support
Tarrant Appraisal District
05.2021 - Current
Real Estate Retention Specialist
Cartus Corporation
04.2015 - 09.2019
Leasing Consultant
Apartment Locating Specialist
01.2004 - 04.2015
Texas Real Estate License - Real Estate
Real Estate Career College
Sales And Marketing Education
Magic Training
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