Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ROXANNE RUSSELL

Madison

Summary

Experienced customer service professional with over two decades of experience in service and retail industries. Strong background in business and economics, Spanish, and virtual marketing. Skilled in fostering positive client relationships, optimizing processes, and driving company success. Energetic, articulate, and passionate about business growth through strategic partnerships and exceptional customer service.

Overview

1824
1824
years of professional experience

Work History

Driver

Lyft
05.2024 - Current
  • Provided 838 rides while maintaining a 5 star average rating
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained all bookkeeping using quickbooks

Driver

Uber
07.2023 - Current
  • Provided 3019 rides and 82 deliveries while maintaining a 5 star rating
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Accurately maintained all bookkeeping using quickbooks

Sole Proprietor

Soul Seed
01.2014 - 12.2023
  • Grew business to more than seven retail outlets in four states with a significant online retail presence
  • Manage sourcing and vendor negotiations
  • Pitch business partnerships to wholesale outlets and event managers
  • Design and manage website and social media accounts
  • Educational Instruction (private and group)
  • Plan and manage budget based on market analysis
  • Manage accounting via QuickBooks
  • Write grant applications
  • Manage in person and on-line transactions (Cash, Square, Etsy, Venmo, Cash App)
  • Focus on online presence in response to COVID-19 shutdowns
  • Problem solve shipping issues domestically and internationally
  • Maintain a five-star average review over nine years
  • Deliver services across multiple platforms to meet customers where customer are most comfortable
  • Build personal connections to maintain repeat customers and promote word of mouth marketing
  • Donate portion of sales to The Foundation for Black Women's Wellness.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed strong professional relationships with clients, leading to repeat business and referrals.

Associate

Amazon
01.2023 - 06.2023
  • Teamwork
  • Problem Solving
  • Sorted packages exceeding 35lbs while standing for 10 hour shifts

Universal Banker

Summit Credit Union
09.202 - 11.2022
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained friendly and professional customer interactions.
  • Balanced teller drawers and ATM cash.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Teamwork
  • Problem Solving.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.

Barista

Crema Café
01.2019 - 05.2020
  • Answered customer inquiry regarding services, orders, and feedback
  • Met company sales goals
  • Handled transactions POS systems and bank deposits
  • Adaptable in a fast-paced work environment.

Dishwasher

Bar Corallini
01.2019 - 06.2019
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Barista

Manna Café
01.2018 - 01.2019
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.

Barista

Chocolatarian Café
01.2018 - 06.2018
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Used POS system to accurately enter orders and process payments.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Packaged and shipped online orders

Barista

Barriques
01.2017 - 01.2018
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Facilitated ordering, shipping, and receiving

Education

Spanish Language Proficiency Certificate -

Madison Area Technical College
12-2023

Liberal Arts Transfer – Business And Economics -

Madison College
05-2023

SEO Certificate -

Madison Area Technical College
05.2022

Public Relations -

University of Wisconsin-Milwaukee

Skills

  • Proficient in Microsoft Office Suite
  • Web Design (SquareSpace, Canva, SEO)
  • Social Media Management (Instagram, Pinterest, Facebook)
  • Teaching (private and group lessons)
  • Accounting (Quickbooks Self-Employed, Excel, Tax Prep, Banking)
  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record

Languages

Spanish
Limited Working

Timeline

Driver

Lyft
05.2024 - Current

Driver

Uber
07.2023 - Current

Associate

Amazon
01.2023 - 06.2023

Barista

Crema Café
01.2019 - 05.2020

Dishwasher

Bar Corallini
01.2019 - 06.2019

Barista

Manna Café
01.2018 - 01.2019

Barista

Chocolatarian Café
01.2018 - 06.2018

Barista

Barriques
01.2017 - 01.2018

Sole Proprietor

Soul Seed
01.2014 - 12.2023

Spanish Language Proficiency Certificate -

Madison Area Technical College

SEO Certificate -

Madison Area Technical College

Public Relations -

University of Wisconsin-Milwaukee

Liberal Arts Transfer – Business And Economics -

Madison College

Universal Banker

Summit Credit Union
09.202 - 11.2022

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