Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

ROXANNE SWEAT

Jonesboro,AR

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Director of Sales

Residence Inn By Marriott
02.2023 - Current
  • Established and fostered key accounts while building relationships within the marketplace - Conducted thorough assessments of local competition to guide strategic initiatives - Formulated and executed innovative programs and campaigns to drive sales growth across various market segments - Successfully secured bid opportunities through direct outreach, email communication, and telephone correspondence - Gathered valuable feedback to anticipate evolving business needs and ensured timely servicing of accounts - Maintained comprehensive sales systems, including records, reports, conference calendars, and mailing lists - Provided tailored sales training to hotel staff and maintained a strong presence in the community and hospitality industry - Completed additional duties as required

Assistant General Manager/Director of Sales

Best Western Plus Jonesboro Inn & Suites
10.2018 - 01.2020
  • Cultivated and nurtured accounts, developed relationships, and conducted competitive analyses at local and regional levels - Created and implemented strategic programs and campaigns to drive sales growth in diverse market niches - Secured bid opportunities through proactive outreach and effective communication strategies - Solicited feedback to anticipate evolving business needs and ensured systematic servicing of all accounts - Managed detailed sales systems, including records, reports, and conference calendars - Provided customized sales training to hotel staff and maintained a visible presence within the community and hospitality sector - Executed additional responsibilities as assigned; certified as a Sales Champion through Best Western University

Front Desk Receptionist

BEST WESTERN PLUS
09.2017 - 11.2018
  • Collaborated closely with housekeeping, maintenance, and management teams to ensure operational efficiency - Verified and validated rate codes, directed direct bills accurately, and ensured prompt guest departures - Assigned rooms, prepared registration forms, and facilitated key distribution for arriving guests - Established effective communication with other shifts via email and supported CLC guest check-in and check-out processes - Created schedules for housekeeping and front desk staff, enrolled guests in the rewards program, and addressed guest queries

Front Desk Manager

KAZI HOTEL GROUP
04.2015 - 09.2017
  • Oversaw interdepartmental communication, verified rate codes, and efficiently managed room assignments - Ensured precise routing of direct bills and rates, as well as timely guest departures - Coordinated registration form preparation, key distribution, and cross-shift communication - Managed data entry for CLC guest transactions, scheduled staff effectively, and facilitated rewards program enrollments - Addressed guest concerns promptly and upheld operational excellence throughout the establishment

Education

Associate in Business -

University of Phoenix-Online Campus
Jonesboro, AR
12.2015

Skills

  • Reception
  • Front Desk
  • Front Office
  • Leadership Experience
  • Management Experience
  • Guest Services
  • Office Management
  • Assistant Manager Experience
  • Sales Management
  • Cold Calling
  • Direct Sales
  • Salesforce
  • OPERA
  • Outside sales
  • B2B sales
  • CRM Software
  • Sales training and leadership
  • Revenue Growth
  • Sales funnel management
  • Sales team training
  • Key account targeting
  • Sales Presentations
  • Sales strategy development
  • Revenue Forecasting
  • Cold-calling
  • Sales Reporting
  • Client acquisition
  • Strategic Planning
  • Rapport and relationship building
  • Relationship Building
  • Operating Procedures and Policies
  • Sales Projections
  • Decision-Making
  • Sales Tracking
  • Account Management
  • Goal Setting and Achievement
  • Sales Targeting
  • Budgeting and Expenditures

Certification

CPR Certification, 06/01/23, 06/01/25

Additional Information

Certified Front Desk Agent with Best Western

Ready, Set ,sell certified with Marriott Hotels

Timeline

Director of Sales

Residence Inn By Marriott
02.2023 - Current

Assistant General Manager/Director of Sales

Best Western Plus Jonesboro Inn & Suites
10.2018 - 01.2020

Front Desk Receptionist

BEST WESTERN PLUS
09.2017 - 11.2018

Front Desk Manager

KAZI HOTEL GROUP
04.2015 - 09.2017

Associate in Business -

University of Phoenix-Online Campus

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