Cherish Caruthers
Wisconsin Dells
Summary
Resourceful Assistant Director possessing sound knowledge of financial oversight, protocol development and process improvement. Team-oriented leader dedicated to developing strategies and identifying potential opportunities to grow team. Outstanding communicator and problem-solver proficient in job-related project management software.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Assistant Director
Our House Senior Living
Wisconsin Dells
03.2020 - Current
- I help with anything from payroll, ADP, OnShift, to caring for the residents.
- I also handle the company credit card report and expense reports.
- I'm responsible for all team members concerns and issues.
- I plan activities, outings and games.
- Absolutely love my job but we're looking to relocate.
- Advocated for residents by coordinating with external service providers to ensure comprehensive care and support services.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
Administrative Assistant/Receptionist
Glacier Canyon Lodge Conference Center
Wisconsin Dells
06.2019 - 03.2020
- Laid off due to COVID.
- My position includes taking phone calls, transferring calls, taking memos, filing folders, organizing file, doing weekly revenue reports.
- I also help with weddings and organizing to make sure they run smooth the day of.
- I also run the only guest services desk in the conference this includes checking in business guests.
- I take cash and credit card payments in large amounts.
- Coordinated scheduling and logistics for meetings and events, ensuring seamless operations and effective time management.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Housekeeping Supervisor/ Receptionist
The Polynesian Resort
Wisconsin Dells
07.2017 - 07.2019
- I managed over 25 housekeepers along with 4 houseman.
- Hiring and training staff.
- Developing staff schedules.
- Purchasing cleaning supplies and equipment when needed.
- Working with hotel guests who have specific housekeeping needs and requests.
- Coordinating housekeeping needs with other hotel department managers.
- Performing cleaning tasks when staff doesn't show up for work or the team is shorthanded.
- Did a monthly linen count, along with all laundry duties.
- I Inspect over 100 rooms daily, along with handling any guest complaints.
- I handled creating boards, and dispatching my housekeepers to units and stay overs as called out.
- Handle customer check ins and check outs, I take care of any questions or concerns that the guests may have.
- Take cash and credit card payments daily.
- Take phone calls along with in person reservations.
- I was also responsible for maintaining daily breakfast and laundry also.
Office Manager/Customer Service Manager
KDS Flooring
Mechansey park
08.2015 - 07.2018
- I had many tasks in this position, my titles were Accounts Receivable, Customer Service and Office Assistant.
- During my work day I would take many phone call, also apply payments to past due account, make collection calls to customers and businesses.
- I do daily office tasks such as sending out faxes, making and inputting data into our system.
- I used Quick Books, excel and ADP Payroll system.
- Unfortunately, they closed their doors.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Customer Service Rep. / Sales
Trugreen
Rockford
09.2011 - 08.2015
- Delivered prompt, accurate and excellent customer service.
- I took cash and credit card payments.
- Had to make a weekly sales goals every week.
- Provided exceptional customer service by efficiently addressing inquiries, contributing to overall customer satisfaction and loyalty.
- Managed customer accounts, ensuring accurate billing and timely follow-ups, resulting in improved account retention rates.
- Developed and maintained strong relationships with clients, ensuring their needs were met and service expectations exceeded.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Rock Valley Collage
Rockford, USASkills
- Receivables
- Management
- Powerpoint
- 10-Key
- Spreadsheets
- Reception
- Public relations
- Healthcare management
- Guest Services
- Accounting systems
- Customer Service
- Accounts Receivable
- Business Development
- Invoice payment processing
- QuickBooks/Excel
- Account Reconciliation
- Accounts payable and receivable management
- General Ledger Accounting
- Clerical Experience
- Accounts Payable/Accounts Receivable
- Bank Reconciliation
- Accounting
- Excel
- Office Management
- Human Resources
- Customer support
- Data Entry
- Payroll
- Event Planning
- Bookkeeping
- Front Desk
- Marketing
- Front Office
Certification
- Standard precautions, 03/21, Present
- Certified Medication Aide, 03/21, Present
- Fire Safety Certification, 03/21, Present
- First Aid Certification, 03/20, 03/26
- Driver's License
Additional Information - Phone Number
608-415-8828
Timeline
Assistant Director
Our House Senior Living
03.2020 - Current
Administrative Assistant/Receptionist
Glacier Canyon Lodge Conference Center
06.2019 - 03.2020
Housekeeping Supervisor/ Receptionist
The Polynesian Resort
07.2017 - 07.2019
Office Manager/Customer Service Manager
KDS Flooring
08.2015 - 07.2018
Customer Service Rep. / Sales
Trugreen
09.2011 - 08.2015
Rock Valley Collage