Overview
Work History
Education
Skills
Certification
Timeline
Section name
Generic

Roxanne Turkovich

Redding,CA

Overview

16
16
years of professional experience
1
1
Certification

Work History

Independent Contractor Freelancer

Audio Data Collection Project
09.2024 - Current
  • Company Overview: Manager David AI Inc https://intercom.help/davidai-audio-data-project
  • Job Description; We engage in a 15-minute conversation with other participants. The purpose of this data collection is to obtain audio samples for training machine learning (ML) models and AI systems, thereby creating extensive high-quality datasets that enhance voice-enabled applications and services. We can select various topics and must adhere to all established guidelines. We are currently initiating Phase 3; involving three individuals in the selection of a conversation topic to discuss. 12/01/24; we are now progressing to phase 4, which involves returning to a setup with 2 participants.
  • Over the past 4 months, from 05/2024 to 09/20/24, I have been contracted by insurance agencies to sell products from various insurance companies, including Medicare and ACA Plans, while also updating all certification tests and quizzes for 2025.

Licensed Health Insurance Agent

Assurance IQ
08.2022 - 06.2024
  • Company Overview: Address: Remote, HeadQuarters, 920 5th Ave Ste 3600
  • Seattle, WA. 98104
  • PH# (844) 563-0386.
  • Licensed agents play a crucial role in the enrollment process for Health Insurance under ACA (Affordable Care Act) plans during both OEP and SEP (Open Enrollment and Special Enrollment periods). I have provided consumers with expert advice and plan options available in their local areas, collaborating with multiple insurance companies to assist in comparing costs and coverage, as well as applying for financial aid.
  • I have worked across the United States, holding up to 21 non-resident licenses and having appointments with various carriers. I am skilled in Microsoft applications, Outlook, CRM systems, and familiar with United Health Plans for dental, vision, accident, and more.
  • I communicate through Group Chats, Instant Messaging, Service Chats, Zoom, Slack, and Microsoft Teams

Licensed Insurance Health Agent

Everise
08.2021 - 06.2022
  • Company Overview: Address: 600 N. Pine Island Road 600 N. Pine Island Road
  • Suite 320
  • Plantation, FL 33324. (844) 317-3051 https://weareeverise.com/
  • Licensed Insurance Health Agent specializing in Medicaid Advantage Plans with Hammam. I played a crucial role in assisting seniors aged 65 and older with A&B Medicare, helping them qualify for enrollment in Medicare Advantage Plans. I provide expert guidance, compare costs, and research all prescriptions and doctors within plan networks that accept these plans, along with detailed explanations of all benefits.
  • Business Activities were ceased May 29th 2024
  • The company shut down.
  • (Stopped hiring agent in California On 06/2022
  • All California Licensed Health Agents were laid off).

USPS
07.2020 - 09.2020
  • Company Overview: Address: 3233 Churn Creek Rd
  • Redding CA, 9600
  • PH# 800 275 8777
  • Experience: For the past 18 years, I have been working remotely from my home office, demonstrating the capability to work both independently and collaboratively. I possess excellent communication skills (verbal, written, and listening). My organizational skills are strong, allowing me to prioritize various tasks effectively while employing analytical skills
  • Terminated February 2020
  • AB5 law in California
  • All California agents were terminated
  • Self Employed 1099 Contracted

Customer Service & Sales Representative

Working Solutions
05.2016 - 02.2020
  • Company Overview: Address: 6275 W Plano Pkwy
  • Plano, TX 75093
  • Phone: (972) 964-4800
  • Customer Service & Sales Representative: I engaged in various roles. The key aspect of customer service is possessing product knowledge and maintaining a confident tone.
  • Various roles I held: A Place For Mom (Senior Coordinator), Sports Academy & Outdoors (Customer Service & Sales Representative), AT&T, Verizon, Sprint & Team Mobile campaigns (Customer Service).

Customer Service & Sale Representative

Arise Virtual Solutions Inc
09.2009 - 05.2016
  • Company Overview: Address: 3450 Lakeside Drive, Miramar, Fl 33027
  • Arise offers a variety of virtual support channels
  • No phone numbers
  • I engaged with numerous opportunities presented on the job board. Sears, Staples, Rogers Communications. Sears online was my primary employer; I had been with them for six years. We were permitted to collaborate with two different companies, provided we could arrange the necessary hours for both roles. I favored working in Customer Service over Sales Representative, which primarily involved assisting customers in selecting products, identifying the best prices, price matching, upselling, and completing purchases. Customer Service focused more on troubleshooting, resolving issues related to orders due to lost, incorrect, or damaged items, processing replacements, gift cards, billing, refunds, and going above and beyond to ensure customer satisfaction, thereby restoring their trust in the company. Customer Service was my area of expertise during my tenure at Sears.
  • Effortlessly connect with callers, actively listen, assess their needs, and build rapport and trust.
  • Skillfully navigate multiple applications to find solutions.
  • Calmly resolve conflicts and manage challenging customer situations.

Education

Associate’s Degree - undefined

Shasta College
01.1990

Skills

  • Establishing memberships
  • Customer Support
  • CPR
  • CRM
  • Training New IBOs
  • Automated email responder (Focal Point)
  • Configure email campaigns
  • Responding to emails, texts, and incoming calls
  • Managing multiple tasks on the computer, typing, and on the phone
  • Data entry
  • Effective time management
  • Processing payments
  • Strong communication and listening abilities
  • Instructing on website setup
  • Marketing strategies
  • Telephone etiquette skills
  • Excel proficiency
  • Robust computer skills

Certification

Licensed Health and Life Insurance NEEDS TO BE REINSTATED NPN 19683566 licensed

Timeline

Independent Contractor Freelancer

Audio Data Collection Project
09.2024 - Current

Licensed Health Insurance Agent

Assurance IQ
08.2022 - 06.2024

Licensed Insurance Health Agent

Everise
08.2021 - 06.2022

USPS
07.2020 - 09.2020

Customer Service & Sales Representative

Working Solutions
05.2016 - 02.2020

Customer Service & Sale Representative

Arise Virtual Solutions Inc
09.2009 - 05.2016

Associate’s Degree - undefined

Shasta College

Section name

  • Still looking for a remote job in Customer Service
  • Certificate Professional Customer Service
  • Linkedin.com/in/roxanne-turkovich-8722371a1

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