Roxanne Villatoro
Austin,TX
Summary
Dedicated, focused, and adaptable professional with a proactive attitude, and the ability to learn quickly. Capable of managing projects independently and collaborating effectively with teams. Eager to contribute to a dynamic team, support organizational goals, and make a lasting positive impact.
Overview
15
15
years of professional experience
Work History
Case Manager
Regency Care Home
Round Rock, Texas
07.2024 - Current
- Provide case management expertise, including assessments, care planning, supportive counseling, community resources, monitoring progress, collaboration with other providers, and care coordination.
- Focus on service delivery, such as housing, basic needs, physical and mental health, substance use, financial stability, and overall well-being, aiming to enhance the client’s self-sufficiency and quality of life.
- Develop individualized service plans to establish the scope of services and to monitor progress toward client goals; ensure that service plans are person-centered, participatory, comprehensive, and measurable.
- Assist clients in setting realistic goals, and developing action plans.
- Maintain client contact and conduct quarterly home visits and inspections to track the progress, or lack of progress, made on goals set in the service plan.
- Maintain up-to-date information in each client’s personal file, including demographics, assessments, care plans, progress notes, and discharge summaries.
- Adhere to ethical principles and standards to protect clients' confidential information.
- Maintain logs and electronic client records, following department and agency policies, for effective weekly monitoring.
- Responsible for keeping track of each individual's funds available to spend on services that are listed on their plan.
- Coordinate and facilitate all meetings between the client, family, and social service staff.
Personal Trainer
Apollo Breed Fitness
Austin, TX
04.2020 - Current
- Conduct assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Maintain files of clients' data, such as weight loss, muscle gain, regimens, records, and contracts, in system to keep client information current.
- Conduct one-on-one training sessions focusing on individual goals.
- Organize group classes for small groups, or large groups, in a semi-private gym and outdoor events.
- Create nutrition plans that support the overall health goals of clients.
- Assist clients in setting realistic short-term and long-term goals.
- Build and establish lasting relationships using encouragement and personal support.
- Respond promptly to customer inquiries regarding services offered, or upcoming events.
- Create inviting fitness spaces that welcome and include people with diverse backgrounds, abilities, and orientations.
- Create IG posts, reels, and videos for promotions to encourage social engagement.
- Grow the customer base through word-of-mouth referrals based on customer satisfaction and results.
Operations Assistant
Johnstone Supply
Austin, TX
03.2015 - 03.2024
- Maintained front desk to provide a welcoming first impression and developed/maintained positive relationships with customers and vendors.
- Managed incoming calls using a multi-line phone system efficiently, ensuring accurate redirection to relevant personnel.
- Processed and filed invoices accurately, maintaining an organized and efficient documentation system for easy access and compliance.
- Oversaw the procurement and inventory of office and kitchen supplies ensuring optimal stock levels across multiple stores to support weekly operations.
- Received and distributed mail, letters and packages.
- Executed daily cash drawer deposits for all stores, ensuring financial integrity and timely bank transactions.
- Supported the Accounts Receivable Department in recovering past-due balances, improving cash flow and reducing outstanding debts.
- Utilized software programs such as Excel, Word, Google sheets for data entry, analysis and reporting purposes.
- Organized and coordinated events from start to finish, including scheduling, budgeting, venue selection, catering and setup.
- Lead the planning and organization of monthly and yearly corporate/social events, enhancing team cohesion and company culture.
- Coordinated travel arrangements and accommodations for executive team.
- Scheduled service and ordered toner to keep printers and copiers functioning.
- Offered reception coverage to relieve staff during absences or breaks.
Teacher Assistant
Children's Center of Austin
Austin, TX
05.2012 - 03.2015
- Fostered an atmosphere that encourages creativity and respect for diversity.
- Created engaging and inclusive learning activities.
- Provided personalized support to students, both individually and in small groups, enhancing their understanding of lesson content through activities like story reading and language skill reinforcement.
- Guided students towards achieving academic goals and meeting grade-level standards, tailoring instructional strategies to individual learning needs.
- Developed comprehensive weekly lesson plans such as worksheets, games, and projects to ensure student interest and participation.
- Organized and conducted parent-teacher conferences, facilitating effective communication · regarding student progress and development strategies.
Bridal Consultant
Balina Bridal
Austin, TX
06.2011 - 05.2012
- Provided a warm welcome to clients and their families, ensuring a positive first impression and fostering a friendly environment.
- Tracked orders from start to finish including purchase orders, shipping and receiving documents and invoices.
- Scheduled appointments for prospective brides who wished to view collections or try on dresses.
- Organized fittings, alterations and steamed gowns to ensure that garments fit properly prior to the wedding day.
- Assisted brides in selecting wedding gowns and accessories, such as veils and headpieces.
Cashier
HEB
Austin, Texas
07.2010 - 06.2011
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Successfully balanced the cash drawer at the end of each shift, ensuring accuracy and accountability in financial transactions.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Used suggestive selling techniques to promote add-on sales.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
CPR Certified -
International Sports Sciences Association (ISSA)
05-2024
Nutritionist -
International Sports Sciences Association (ISSA)
04-2022
Personal Trainer -
International Sports Sciences Association (ISSA)
04-2022
GED -
Premier High School
Austin, TX03-2011
Skills
- Leadership skills
- Service Marketing
- Document Management
- Professional and Friendly
- Schedule Coordination
- Event Management
- Administrative Support
- Work Planning and Prioritization
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Case Manager
Regency Care Home
07.2024 - Current
Personal Trainer
Apollo Breed Fitness
04.2020 - Current
Operations Assistant
Johnstone Supply
03.2015 - 03.2024
Teacher Assistant
Children's Center of Austin
05.2012 - 03.2015
Bridal Consultant
Balina Bridal
06.2011 - 05.2012
Cashier
HEB
07.2010 - 06.2011
CPR Certified -
International Sports Sciences Association (ISSA)
Nutritionist -
International Sports Sciences Association (ISSA)
Personal Trainer -
International Sports Sciences Association (ISSA)
GED -
Premier High School