Jocelyn Velazquez
Brownsville,Tx
Overview
6
6
years of professional experience
Work History
Case Manager
Southwest Key Program
San Benito, TX
03.2024 - 03.2025
- Compiled reports on cases and submitted them to supervisors as required.
- Supported family members by providing information on local support groups.
- Maintained accurate case records and documentation according to agency guidelines.
- Attended court hearings as a representative of the organization when needed.
- Provided crisis intervention support for clients in emergency situations.
- Counseled clients on available resources within the community that could help meet their needs.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Maintained confidentiality and adhered to professional ethics and standards.
Youth Care Worker
Southwest Key Program
San Benito, TX
11.2023 - 03.2024
- Developed and implemented individualized plans to meet the needs of youth in care.
- Assisted in developing and implementing behavior management strategies with youth in care.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Monitored the physical environment to ensure safety of clients and staff.
- Facilitated group activities that promote socialization skills among youth in care.
- Collaborated with families, schools, mental health providers, probation officers and other stakeholders regarding youth's progress and wellbeing.
- Encouraged positive behaviors through role modeling, mentorship, and reward systems.
- Assisted individuals with daily living skills such as hygiene.
- Transported youth to appointments or recreational activities as needed.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
- Monitored activities and maintained safe living and learning environment for youth to thrive.
- Documented child progress, reporting extreme changes in behavior.
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
- Mentored and supported young people through collaborative activities and social programs.
Volunteer
Court Appointed Special Advocates
Brownsville, TX
01.2023 - 02.2024
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Collaborated with community providers to identify and engage natural supporters.
- Performed research to respond to inquiries and interpret policy provisions.
- Made appropriate referrals and follow-up referrals to be certain families received needed services.
- Attended hearings with victims to provide emotional support.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Reached out to individuals via phone, email and SMS to deliver help and support.
- Used computerized systems for tracking, information gathering and troubleshooting.
- Attended and coordinated interviews or case reviews to manage caseload.
Teller
IBC Bank 2370 North Expressway
Brownsville, TX
02.2021 - 10.2023
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- The job consist of assisting customers with any necessities that they need or concerns, the work consist of helping coworkers completing tasks, promoting sales that are going on
- As well my job consists of greeting people and making them feel welcome
- Also, I received a recognition after helping my branch meet the goal every month.
Retail/ Cashier
American Eagle 2370
Brownsville, TX
11.2019 - 02.2021
- This job consist of me working with several other people getting credit cards application done, helping my coworkers with work tasks, fixing the cloth, and promoting different sales that are going on.
- Kept store presentable with regular cleaning and organization.
- Delivered consistent and dedicated service through front-end customer engagement.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer services.
- Counted cash at end of shift and prepared bank deposits.
Retail/ Cashier
Schlitterbahn Water
South Padre Island, TX
03.2019 - 09.2019
- This job consist of me working with several other people at once, helping my coworkers with work tasks, promoting different type of sale items, and fixing cloth.
- Kept store presentable with regular cleaning and organization.
- Worked closely with front-end staff to assist customers.
Retail/ Cashier
Aeropostale
2370 N. Expressway
Brownsville, TX
11.2018 - 02.2019
- This job consist of me working with several other people at once, helping my coworkers with work tasks, promoting different type of sale items, and fixing cloth.
- Kept store presentable with regular cleaning and organization.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Maintained clean, orderly and well-stocked register area.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Promoted warranty sales, loyalty initiatives and private-label credit cards, educating patrons on features and benefits.
Education
Bachelor of Arts - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX12.2022
Associate of Arts - Criminal Justice
Texas Southmost College
Brownsville, TX05.2021
High School Diploma -
Simon Rivera High School
Brownsville, TX05.2019
Skills
- Customer service
- Leadership skills
- Intercommunication skills
- Problem solving
- Good work ethic
- Active listening
- Microsoft Office
- Computer skills
- Fluent in Spanish
- Flexible schedule
- Reliable and trustworthy
- Verbal and written communication
- Data analysis
- Report writing
- Social work
- Case management
- Behavior management
- Case documentation
- Crisis intervention
References
References: Monika Cortez (956) 517-9763 Madison Fernandez (956) 667-9003 Brenda Nunez (956) 456-2527 Lorena Garcia (956) 521-5847
Timeline
Case Manager
Southwest Key Program
03.2024 - 03.2025
Youth Care Worker
Southwest Key Program
11.2023 - 03.2024
Volunteer
Court Appointed Special Advocates
01.2023 - 02.2024
Teller
IBC Bank 2370 North Expressway
02.2021 - 10.2023
Retail/ Cashier
American Eagle 2370
11.2019 - 02.2021
Retail/ Cashier
Schlitterbahn Water
03.2019 - 09.2019
Retail/ Cashier
Aeropostale
2370 N. Expressway
11.2018 - 02.2019
Bachelor of Arts - Criminal Justice
The University of Texas Rio Grande Valley
Associate of Arts - Criminal Justice
Texas Southmost College
High School Diploma -
Simon Rivera High School