Roxanne White
Conroe,TX
Summary
Proactive leader with extensive experience in customer experience and store management. Known for exceptional staff training and cross-functional collaboration, contributing to enhanced customer loyalty and brand success.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
Pink/Victoria's Secret
The Woodlands, TX
01.2024 - Current
- Trained staff on best practices for customer engagement and conflict resolution.
- Recruited and oversaw hiring process to successfully build team to align with company values.
- Oversaw implementation of loyalty programs, boosting customer retention rates.
- Managed inventory control, cash control and store opening and closing procedures.
- Delegated tasks to existing support team members to support growth in positions.
- One of the top leaders in district with credit results.
- Reviewed floorsets and collaborated with merchandise flow to ensure effective door to floor best practices.
Store Manager
Forever 21
The Woodlands, TX
12.2023 - 12.2024
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance team productivity and improve service delivery.
- Developed staff schedules to align with peak business hours, enhancing operational efficiency.
- Monitored compliance with company policies, ensuring adherence to standards in all store operations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
The Children's Place
The Woodlands, TX
06.2020 - 12.2023
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor of Science - Mass Communication
Sam Houston State University
Huntsville, TX08-2016
Skills
- Cross-functional collaboration
- Customer acquisition
- Digital channel expertise
- Training and onboarding
- Performance evaluations
- Staff management
- Brand development
- Customer empathy
- Staff monitoring
- Team recruiting and hiring
Timeline
Customer Experience Manager
Pink/Victoria's Secret
01.2024 - Current
Store Manager
Forever 21
12.2023 - 12.2024
Store Manager
The Children's Place
06.2020 - 12.2023
Bachelor of Science - Mass Communication
Sam Houston State University