Roxanne Zapata
Houston,TX
Summary
Dynamic Operations Manager with a proven track record at Ironman Metals LLC, adept in operations management and team leadership. Excelled in negotiating profitable projects, achieving a high success rate, and fostering vendor relationships. Bilingual with meticulous attention to detail, thrives under pressure, ensuring peak performance and compliance.
Overview
16
16
years of professional experience
Work History
Operations Manager
Ironman Metals LLC
05.2023 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and maintained relationships with external vendors and suppliers.
Administrative Assistant
TechnoCycle
08.2017 - 11.2017
- Handled Account reconciliations
- Took Customer Payments
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered telephone inquiries from clients, vendors and the public.
- Kept reception area clean and neat to give visitors a positive impression of the company.
Personal Assistant/Office Manager
Brazos Fence
05.2014 - 05.2017
- Worked directly under owner
- Typed up proposals
- Printed blueprints for new potential projects
- Handled all bills
- Answered multiple phone calls and handled accordingly
- Complete commission payouts to salesmen
- Solved multiple issues for owner
- Greeted everyone that came into office
- Handled all incoming Emails for office in a timely manner
Customer Service Supervisor
Burlington Coat Factory
11.2012 - 05.2014
- Conflict Resolution
- Handled Negative Customer Feedback
- Customer Questions
- Team Leader
- Work Flow
Cashier
Family Dollar
01.2009 - 01.2011
Education
High School Diploma -
School Of Choice
2009
Skills
- Operations management
- Maintaining compliance
- Bilingual
- Daily Office Operations
- Strong Problem Solver
- Multiple Tasks
- Meticulous Attention To Detail
- Quick books Knowledge
- Notary (Have Stamp)
- Increased Responsibility
- Professional Phone Etiquette
- Works well under pressure
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Ironman Metals LLC
05.2023 - Current
Administrative Assistant
TechnoCycle
08.2017 - 11.2017
Personal Assistant/Office Manager
Brazos Fence
05.2014 - 05.2017
Customer Service Supervisor
Burlington Coat Factory
11.2012 - 05.2014
Cashier
Family Dollar
01.2009 - 01.2011
High School Diploma -
School Of Choice
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