Summary
Overview
Work History
Education
Skills
Timeline
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ROXANNE D.  DEÑA

ROXANNE D. DEÑA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

11
11
years of professional experience

Work History

Sales Representative

ALAMODE WATCHES
11.2018 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Assisting customers with questions, needs, and purchases
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Complete transactions in quick and efficient manner
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used customer insights to develop innovative sales strategies to increase sales.

Sales Representative

Pandora Jewelries CO W.L.L
11.2015 - 09.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Meet weekly, monthly, and quarterly sales quotas
  • Resolves customer complaints by investigating problems, developing solutions, and preparing reports
  • Handling of sales (POS)
  • Make monthly inventory
  • Received delivery items quarterly
  • Managed efficient cash register operations.

Secretary

Saleh Aljubaili Real Estate
10.2014 - 08.2015
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Collect, count, and disburse money, basic bookkeeping, and Complete banking transactions.

Brand Assistant

Prifood Corporation
09.2013 - 09.2014
  • Assist a brand manager in performing his or her duties and responsibilities in the most efficient manner possible
  • Working with brand managers with the purpose of developing strategies and objectives for assigned product lines.
  • Executing all marketing plan programs, overseeing analysis of reports and promotional programs.
  • Assisting in the preparation of all brand presentations

Education

Bachelor of Science - Entrepreneurial Management

Polytechnic University of Philippines
Laguna, Philippines
2010

San Agustinian School of Cabuyao
Laguna, Philippines
2006

San Isidro Elementary
Laguna, Philippines
2006

Skills

  • Customer Service
  • Customer Relations
  • Interpersonal communication skills
  • Product and service knowledge
  • Product and Service Sales
  • Client Service
  • Basic cash handling
  • Flexible and fast learner
  • Can work under pressure
  • Enthusiastic in completing tasks
  • Proficient with Microsoft word, Excel, and Powerpoint

Timeline

Sales Representative

ALAMODE WATCHES
11.2018 - Current

Sales Representative

Pandora Jewelries CO W.L.L
11.2015 - 09.2018

Secretary

Saleh Aljubaili Real Estate
10.2014 - 08.2015

Brand Assistant

Prifood Corporation
09.2013 - 09.2014

Bachelor of Science - Entrepreneurial Management

Polytechnic University of Philippines

San Agustinian School of Cabuyao

San Isidro Elementary
ROXANNE D. DEÑA