Roxy Allen
Jacksonville,FL
Summary
Dedicated professional with 8 years of outstanding performance and results in the U.S Navy. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
9
9
years of professional experience
Work History
Fraud Prevention Specialist
Citibank
Jacksonville, FL
10.2022 - 01.2023
- Improved customer trust by promptly addressing and resolving fraud-related inquiries and complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Aviation Structural Mechanic
United States Navy, USN
Jacksonville, United States
04.2014 - 07.2022
- Focused Aviation Structural Mechanic supervising and performing daily and scheduled aircraft maintenance. Proficient in emergency response protocols and tool and equipment management and maintenance.
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided operational support, services, and quality of life programs for 110 tenant commands supporting 21,000 military members and civilians.
- Responded to in-person and telephone requests for information from service members, the general public, and other involved parties.
Education
High School Diploma -
La Feria High School
06.2012
Skills
- Efficient and Detail-Oriented
- Self-Motivated Professional
- Integrity
- Teamwork
- Calm and Professional Under Pressure
Timeline
Fraud Prevention Specialist
Citibank
10.2022 - 01.2023
Aviation Structural Mechanic
United States Navy, USN
04.2014 - 07.2022
High School Diploma -
La Feria High School