Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Charina Siobal

Summary

Detail-oriented Fraud Prevention Specialist with over 9 years of experience in fraud detection and prevention. Skilled in critical thinking and decision-making, contributing to the identification of fraudulent activities

Overview

2027
2027
years of professional experience

Work History

Fraud Prevention Specialist

JP Morgan & Chase
BGC Taguig
2017 - Current
  • Analyzed transaction patterns to identify and mitigate loss
  • Reviews transactions on the account to see any fraudulent activities
  • Contacts maker if needed to verify if check is valid
  • Monitored transactions for fraudulent activity using advanced detection tools and analytics.
  • Reviews high dollar deposits on acct and determine if check is valid

Telephone Banker

JP Morgan & Chase
2011 - 2017
  • Managed inbound customer inquiries regarding account information and banking services.
  • Processed transactions accurately, ensuring compliance with banking regulations and policies.
  • Assisted customers in resolving issues related to accounts and basic credit card information
  • Provided support during high-volume periods, maintaining service quality and efficiency.
  • Educated customers on digital banking tools, enhancing their online experience.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.

Education

BS Psychology

Assumption College
03-1994

Skills

  • Fraud detection techniques
  • Analytical mindset
  • Critical thinking
  • Investigative tools
  • Attention to detail
  • Decision-making
  • Detail-oriented
  • Fraud prevention

Accomplishments

at times part of top specialist for a certain month

Timeline

Fraud Prevention Specialist

JP Morgan & Chase
2017 - Current

Telephone Banker

JP Morgan & Chase
2011 - 2017

BS Psychology

Assumption College
Charina Siobal