Raquelle Mairs
Waitress
Portsmouth
Summary
Dynamic and dedicated waitress with a proven track record at Fieldstones Grille, excelling in service excellence and effective communication. Known for enhancing customer satisfaction through attentive service and efficient food delivery, while adeptly managing high-pressure situations. Committed to fostering a welcoming atmosphere and building rapport with guests.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2027
2027
years of professional experience
3
3
Certifications
Work History
Waitress
Fieldstones Grille
03.2024 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Inspected dishes and utensils for cleanliness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
Johnnys Resturant
12.2023 - 2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waitress
West Main Pizza
2018 - 2022
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Seafood Clerk
Quints Seafood
2018 - 2021
- Provided informative cooking tips and preparation suggestions to customers upon request, fostering loyalty through personalized service.
- Contributed to store profitability by effectively managing inventory levels according to demand trends and seasonal fluctuations in sales.
- Ensured freshness of seafood products by conducting regular inventory checks and maintaining proper storage conditions.
- Maintained accurate records of seafood weights, prices, and inventory levels for streamlined department operations.
- Participated in ongoing training programs to stay current on industry best practices for handling, storing, and preparing seafood products safely.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
- Assisted in creating promotional materials for seasonal seafood offerings, driving increased sales through targeted marketing efforts.
- Cleaned and sanitized equipment, tools, and work surfaces.
- Handled specialty seafood items for packaging and display.
- Increased sales by creating visually appealing seafood displays and regularly updating signage to highlight seasonal items.
- Checked quality of products and removed expired items.
Education
High School Diploma -
Portsmouth High School
Portsmouth, RI06-2019
Skills
Effective communication
Dependable schedule management
Dining room server
Hosting
Efficient food delivery
Table bussing
Phone order handling
Supportive bar staff
Service excellence
Welcoming guests
Certification
Food Safety
Timeline
Waitress
Fieldstones Grille
03.2024 - Current
Waitress
Johnnys Resturant
12.2023 - 2024
Waitress
West Main Pizza
2018 - 2022
Seafood Clerk
Quints Seafood
2018 - 2021
High School Diploma -
Portsmouth High School