Roxymey Nunez

• Handled inbound customer calls and scheduled service appointments with proper follow-up
• Responded promptly to internet and phone inquiries using email, scripts, and templates
• Followed up with leads to secure and confirm appointments
• Maintained and updated customer database to support relationship building
• Conducted follow-ups for recalls and previously declined services
• Collaborated in team meetings and process improvement sessions while maintaining positive relationships with staff and management
• Provided Spanish–English interpretation to assist a diverse customer base
• Directed customers to the appropriate departments efficiently

• Answered all incoming department calls and scheduled sales appointments
• Responded to online inquiries to convert leads into dealership visits
• Conducted follow-up calls after showroom visits to gather customer feedback (sold and unsold leads)
• Assisted customers with vehicle selection via phone, email, text, and chat, highlighting features and value-added services
• Maintained a daily target of 100 outbound calls
• Managed and updated customer information in CRM systems (VinSolutions and AutoAlert)
• Stayed up to date on vehicle models, accessories, financing options, and promotions
• Attended all required meetings, trainings, and development sessions

• Answered all incoming calls to the department, and scheduled appointments.
• Responded to all inquiries online to facilitate dealership appointments.
• I made phone calls to customers after they had visited the showroom to find out about their experience. (Follow sold and unsold leads.)
• Assisted customers with vehicle selection and promoted model options, features, products, and value-added services via phone, email, text, or chat. (Responsible for making 100 calls a day.)
• Maintained accurate sales documentation in the CRM. (CRM proficiency - VinSolution and AutoAlert)
• Maintain up-to-date knowledge of all vehicles, accessories, financing options, and promotions.
• Attended all staff meetings, trainings, and educational classes as required.
• I had the responsibility of attending to the dealership's social networks, such as WhatsApp, Facebook, and Instagram, using campaigns through Meta Business Suite.
• Responsible for training and guiding new BDC hires, as well as new front desk hires.
• Monitored employee attendance records, timekeeping, and payroll information. Setting up schedules for the BDC department and front desk personnel.

• Greeted customers warmly and made them feel welcome.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Mail and package management: sorting, distributing, and sometimes preparing outgoing mail and packages. .
• Scheduled and confirmed appointments for clients and staff.
• Responded to customer inquiries via phone, email, and in person.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Updated customer information in databases regularly to ensure the accuracy of records. In the same way, follow up with customers who have purchased the vehicle
• Security and access control: manage visitor access, issue credentials, and maintain security protocols.

• Answer customer calls and establish follow-up with service appointments.

• Respond quickly to internet, phone and inquiries using email, phone and scripts and templates

• Follow up with leads that are ready to make an appointment

• Maintain an ongoing customer database to build report • Follow up for recalls and declined services

• Participate in team & process development sessions keeping positive relationships with teammates and dealership management

• Utilize CDK tracking system daily

• Proficient using dealer daily, Autoloop and Dealer FX • Interpretation Spanish – English

• Type memos, correspondence, reports, and other documents.

• Direct customers to the appropriate department

GREETER

• Maintain the lounge area and copy area; keep these areas stocked and organized.

Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the advisor.

Work cooperatively with the valet team.

• Communicate with visitors in a professional, friendly, and efficient manner.

Other responsibilities assigned.

Build awareness of Boar’s Head Brand premium delicatessen products by engaging consumers through product sampling

• Actively promote Boar’s Head Brand products by educating consumers on flavor, nutritional information, and complimentary products

• Properly rotate and stock retail products, cooler stock, and service case

• Review expiration dates on all products and note short, coded product (10-day sheets)

• Set up the deli display case ensuring full product line is displayed, priced, and fully faced

• Clean and maintain retail showcases including glass, risers, and shelves

• Update and re-stock any POS materials

• Place Deli/Supermarkets Orders in systems

• Complete additional activities or special projects as assigned.

Build awareness of Boar’s Head Brand premium delicatessen products by engaging consumers through product sampling.

• Actively promote Boar’s Head Brand products by educating consumers on flavor, nutritional information, and complementary products.

Properly rotate and stock retail products, cooler stock, and service case.

Review expiration dates on all products, and note short-coded products (10-day sheets).

Set up the deli display case, ensuring the full product line is displayed, priced, and fully faced.

Clean and maintain retail showcases, including glass, risers, and shelves.

• Operated cold cuts machines.

• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Upsold additional items based on customer interests and needs.
• Maintained cleanliness of store environment including floors, windows, displays.
• Processed transactions using a point-of-sale system.
• Attended weekly team meetings to review performance goals and objectives.
• Handled customer complaints in a professional manner.
• Processed credit card transactions quickly and securely.
• Organized stockroom shelves according to size, color or style.
• Assisted customers with product selection, sizing and styling.
• Conducted inventories on a regular basis to track stock levels.
• Restocked shelves as needed to ensure sufficient inventory levels.