Roy Combs
Clarksville,TN
Summary
Engaged Customer Service Representative with a strong background in fostering client relationships and enhancing satisfaction. Skilled in collaboration and partnership development, contributing to organizational success through effective communication and support.
Overview
9
9
years of professional experience
Work History
Experience Manager
Best Buy
Clarksville, TN
07.2024 - Current
- Oversaw customer experience on sales floor and service areas to ensure satisfaction and engagement.
- Resolved Best Buy customer concerns with clear, professional communication.
- Trained associates on product knowledge and service standards to elevate customer interactions.
- Created training materials and conducted workshops for new employees on best practices for customer service.
- Created team schedules to align staffing with customer needs and support store operations.
- Monitored merchandising standards and maintained organized department displays.
Services Experience Manager
Best Buy, Geek Squad
Clarksville, TN
08.2021 - 07.2024
- Led Geek Squad service desk operations at Best Buy, supporting client intake and repairs. l for all Locations in Micro-Market
- Resolved client escalations by providing clear guidance and ensuring timely follow-up.
- Coached agents on service workflows and client communication to enhance service delivery.
- Reviewed service orders for accuracy, warranty coverage, and repair status updates.
- Trained staff on protection plans and device setup to improve customer engagement with Best Buy services.
Verizon VPL
Best Buy
Johnson City, TN
07.2017 - 08.2021
- Proposed innovative ideas and solutions that improved team collaboration and project results.
- Collaborated with diverse coworkers to meet project goals and resolve product and service issues.
- Approached customers and engaged in conversation using effective interpersonal and people skills.
- Executed day-to-day duties with precision, ensuring reliable service delivery.
Education
Northwest High School
Clarksville, TNSome College (No Degree) - Computer Science
East Tennessee State University
Johnson City, TNSkills
- Customer experience management
- Service desk operations
- Client intake
- POS systems
- Product knowledge
- Employee training
- Team scheduling
- Merchandising standards
- Problem solving
- Team leadership
- Attention to detail
- Clear communication
- Conversion rate optimization
Timeline
Experience Manager
Best Buy
07.2024 - Current
Services Experience Manager
Best Buy, Geek Squad
08.2021 - 07.2024
Verizon VPL
Best Buy
07.2017 - 08.2021
Northwest High School
Some College (No Degree) - Computer Science
East Tennessee State University