Summary
Overview
Work History
Skills
Timeline
Generic

Roy Cuoco

Albuquerque,NM

Summary

Strong work ethic and exceptional customer service skills, Proven ability to enhance guest engagement and optimize sales through effective training and visual merchandising. Experienced in equipment installation and maintenance, ensuring operational efficiency and safety compliance. Adaptable team player committed to achieving results.

Overview

5
5
years of professional experience

Work History

Server

Fan Tang
04.2024 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and requests.
  • Assisted in maintaining a clean and organized dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food preparation and order fulfillment.
  • Learned menu items thoroughly to effectively communicate options to guests.
  • Maintained awareness of safety and sanitation standards in food service operations.

Assistant Store Manager

Spencers Gifts
01.2022 - 04.2025
  • Assisted in managing daily store operations, ensuring optimal customer service and product availability.
  • Trained and developed staff on sales techniques and product knowledge to enhance team performance.
  • Implemented visual merchandising strategies to improve product displays and drive customer engagement.
  • Analyzed inventory levels and coordinated restocking efforts to maintain optimal stock levels.
  • Monitored cash handling procedures for accuracy and compliance with company policies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Salesperson

TruFlo Air
01.2021 - 07.2022
  • Developed strong customer relationships to enhance satisfaction and loyalty.
  • Executed daily sales strategies, achieving consistent revenue growth.
  • Provided product expertise to educate customers on features and benefits.
  • Collaborated with team members to optimize inventory management processes.

Assistant Technician

TruFlo Air
01.2021 - 07.2022
  • Conducted routine equipment maintenance to ensure optimal performance and safety compliance.
  • Assisted in troubleshooting technical issues, enhancing operational efficiency and minimizing downtime.
  • Collaborated with team members to streamline processes, resulting in improved workflow and productivity.
  • Documented service reports and maintenance logs, ensuring accuracy and consistency in record-keeping.
  • Collaborated with team members to install heating and cooling units according to industry standards.
  • Managed inventory of HVAC parts, streamlining supply chain operations for timely repairs.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.

Sales Associate

Spencer's Gifts
09.2020 - 12.2021
  • Cultivated strong customer relationships, enhancing loyalty and repeat business.
  • Assisted in inventory management, ensuring optimal stock levels and product availability.
  • Implemented visual merchandising strategies, improving store layout and presentation.
  • Trained new staff on sales techniques and customer service protocols, fostering team productivity.

Skills

  • Cash handling
  • Guest engagement
  • Memory retention
  • Cleanliness standards
  • Team collaboration
  • Sales techniques
  • Cooling systems maintenance
  • Equipment installation
  • Adaptable
  • Ductwork fabrication

Timeline

Server

Fan Tang
04.2024 - Current

Assistant Store Manager

Spencers Gifts
01.2022 - 04.2025

Salesperson

TruFlo Air
01.2021 - 07.2022

Assistant Technician

TruFlo Air
01.2021 - 07.2022

Sales Associate

Spencer's Gifts
09.2020 - 12.2021

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Roy Cuoco