Summary
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Roy Jin

Amherst,MA

Summary

Dedicated professional with strong communication and relationship-building skills. Experienced in providing exceptional customer service in fast-paced environments, ensuring satisfaction and smooth operations.

Work History

Waitress

Pho Thanh Xuan
Tumon, GU
04.2025 - 07.2025
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided exceptional customer service in a fast-paced restaurant environment.
  • Took orders accurately and communicated them to kitchen staff promptly.
  • Maintained the cleanliness of the dining area, and ensured proper table settings.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Performed basic math calculations when computing bills for customers' meals.

Office Assistant

Ideal Realty
Tamuning, GU
01.2025 - 04.2025
  • Managed daily office operations to ensure smooth workflow.
  • Assisted in scheduling appointments and managing calendars for agents.
  • Supported the preparation of real estate documents and listings for clients.
  • Organized client files, and maintained updated records for easy access.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

Education

High School Diploma -

Saint John's
Tumon, GU
05-2025

Some College (No Degree) - Managerial Economics

University of Massachusetts Amherst
Amherst, MA

Skills

  • Effective communication
  • Customer service
  • Relationship building
  • Problem resolution
  • Basic accounting
  • Food service etiquette
  • Active listening
  • Reliability and punctuality

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited

Accomplishments

Founder and President, St. John's Awareness for Special Kids (ASK) Club—Tamuning, GU (2023-2025)

Affiliations

Active Volunteering

Timeline

Waitress

Pho Thanh Xuan
04.2025 - 07.2025

Office Assistant

Ideal Realty
01.2025 - 04.2025

High School Diploma -

Saint John's

Some College (No Degree) - Managerial Economics

University of Massachusetts Amherst