ROY LAMPHERE
Johnston,RI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
BH Link Direct Care Manager
Community Care Alliance
East Providence, RI
01.2025 - Current
- Organized and developed program resources to enhance service delivery.
- Provided additional clinical and administrative support as needed.
- Oversaw daily program operations to ensure high-quality, client-centered care in community-based settings.
- Facilitated smooth transitions between levels of care, ensuring continuity of services and support for clients.
- Reviewed, processed, and verified employee timesheets for accuracy, compliance, and timely payroll submission.
- Managed staff FTE budget, ensuring alignment with organizational goals and financial constraints.
- Coordinated staffing coverage in collaboration with program leadership to maintain appropriate service levels.
- Delivered personalized coaching and ongoing feedback to promote professional growth and improved job performance.
- Mentored new hires through onboarding, fostering a supportive and effective integration into the team.
- Designed and implemented onboarding processes, training curricula, and ongoing in-service education.
- Improved team communication by leading regular staff meetings and facilitating open feedback channels.
- Modeled effective direct care practices through warm, positive, and professional client engagement.
- Utilized effective de-escalation techniques to maintain client and staff safety.
- Ensured compliance with safety regulations, policies, and organizational standards.
- Maintained accurate documentation, logs, and reports in accordance with agency requirements.
- Navigated electronic health records (EHR) systems to document care and generate required reports.
- Engaged with insurance providers on behalf of clients as needed.
- Drafted and communicated policies, procedures, and program updates to staff.
- Participated in recruitment efforts and supported employee retention initiatives.
- Organized and developed program resources to enhance service delivery.Facilitated smooth transitions between various levels of care for clients, ensuring continuity of services and support.
Dental Practice Manager
Thundermist Health Center
Wakefield, RI
03.2020 - 09.2024
- Managed all financial and clinical operations
- Communicated clearly with employees, suppliers and stakeholders.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and executed strategic plans that led to achieving 100% application of sealants on children, 75% completion of treatment plans within 6 months, and 85% return rates for follow-up cleanings.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Surpassed annual target for visits, achieving 109% of budgeted goal.
- Reduced operational costs by 10% through comprehensive process improvement.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated performance of 22 employees and providers, delivering constructive feedback to enhance their skills and improve overall performance.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Managed a community dental program funded by government grants from Seal RI, providing exams, cleanings, and sealants to 100 children in high-need areas within the community.
- Organized community events, including Operation Stand Down RI, to deliver essential dental care to struggling and homeless veterans.
Medical Practice Operations Lead
Thundermist Health Center
West Warwick, RI
01.2018 - 03.2020
- Managed daily operations and finances
- Developed a patient transportation system to reduce no-show rates and late cancellations by 4%. Secured government grants to support external specialist care for pap smears and colorectal screenings.
- Collaborated on special projects as directed by leadership, delivering research insights on provider bonuses compared to National Association of Community Health Centers (NACHC) averages to enhance morale and improve provider retention.
- Drove process improvement initiatives that led to increased efficiency and streamlined procedures across multiple departments.
- Monitored budgetary allocations closely, identifying opportunities for cost reduction while adhering to financial targets set by senior management.
Administrative Assistant
Thundermist Health Center
West Warwick, RI
03.2015 - 01.2018
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating provider credentialing & health center patient surveys
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Digital Imaging Technician
James Prinz Photography
Chicago, IL
09.2008 - 08.2015
- Developed customized workflows to meet the unique needs of each project, maximizing efficiency without sacrificing quality.
- Improved retouching processes by identifying areas for improvement and implementing new strategies accordingly.
- Enhanced image quality by utilizing advanced color correction techniques and software.
Key Shift Manager/Bartender/Waiter
Chili's Grill and Bar
03.2001 - 03.2020
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Resolved escalated customer issues efficiently, showcasing strong problem-solving skills while maintaining adherence to company values and standards.
Education
Bachelor of Fine Arts -
School of The Art Institute of Chicago
Chicago, IL2010
Skills
- Medical & Dental Terminology
- Inventory & Workflow Management
- Referrals & Pre Authorizations
- Billing, Claims, & Insurance Management
- Positive Calm Attitude & Patient Demeanor
- Macintosh OS & Windows 11
- Microsoft 365 & Adobe Suite
- E-Clinical Works, Open Dental, Dexis, Echo Vantage
- Compliatric, Relevant & Hybrent
- Payroll Management Software: Dayforce & ADP
Accomplishments
2024 Attend NNOAH & E-Clinical Works Conferences
2020 Rhode Island Oral Health Coalition Member
2018 Panelist National Webinar for Health Care Transportation
2007 SAIC Presidential & Enrichment Merit Scholarships
Certification
2024 CPR Heart Saver Certificate
2019 Behavioral Health Training Certificate, Rhode Island College
Timeline
BH Link Direct Care Manager
Community Care Alliance
01.2025 - Current
Dental Practice Manager
Thundermist Health Center
03.2020 - 09.2024
Medical Practice Operations Lead
Thundermist Health Center
01.2018 - 03.2020
Administrative Assistant
Thundermist Health Center
03.2015 - 01.2018
Digital Imaging Technician
James Prinz Photography
09.2008 - 08.2015
Key Shift Manager/Bartender/Waiter
Chili's Grill and Bar
03.2001 - 03.2020
Bachelor of Fine Arts -
School of The Art Institute of Chicago