Maria Abigail Soriano
San Diego,USA
Summary
Experienced hospitality and human resources professional with over 18 years of success in hotel operations, guest services, sales administration, catering management, and human resources leadership. Proven ability to enhance guest satisfaction, lead teams, manage employee relations, coordinate recruitment and onboarding, and maintain efficient administrative operations. Bilingual in English and Tagalog with strong organizational, communication, and customer service skills.
Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.
Overview
23
23
years of professional experience
Work History
Human Resources Manager
Courtyard by Marriott Little Italy Hotel
San Diego, CA
01.2025 - 06.2026
- Managed daily human resources operations for hotel staff.
- Oversaw recruitment, onboarding, employee relations, and personnel records.
- Assisted management with policy implementation and compliance initiatives.
- Supported employee engagement and retention programs.
- Maintained confidential employee documentation and HR records.
- Distributed employee engagement surveys to identify areas of improvement.
Human Resources Manager
DoubleTree by Hilton Downtown
San Diego, CA
01.2021 - 01.2025
- Directed full-cycle recruitment, hiring, onboarding, and employee relations activities.
- Administered HR policies, procedures, and compliance requirements.
- Coordinated benefits administration and employee performance management processes.
- Advised managers and employees on workplace policies and HR-related matters.
- Maintained accurate employee records and HR reporting.
Catering Manager
DoubleTree by Hilton Downtown
San Diego, CA
01.2015 - 01.2020
- Managed catering sales and event execution for corporate and social functions.
- Coordinated with clients to plan events and ensure exceptional guest experiences.
- Worked closely with hotel departments to deliver seamless event operations.
- Monitored budgets, contracts, and event logistics.
- Built strong client relationships, resulting in repeat business and customer satisfaction.
- Led catering operations for diverse events, ensuring seamless execution and guest satisfaction.
- Developed and implemented effective catering menus based on client preferences and dietary needs.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Worked with chefs to plan menus according to client needs and budgets.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
Sales Administrative Assistant
DoubleTree by Hilton Downtown
San Diego, CA
01.2012 - 01.2015
- Provided administrative support to the sales department.
- Prepared reports, contracts, proposals, and client correspondence.
- Maintained sales databases and organized confidential records.
- Assisted with event planning and sales initiatives.
- Coordinated meetings, schedules, and departmental communications.
Guest Service Agent / Supervisor
DoubleTree Hotel
San Diego, CA
02.2008 - 01.2012
- Managed hotel reservations during assigned shifts.
- Coordinated room assignments and special requests, optimizing guest experiences.
- Investigated and resolved guest concerns with professionalism and empathy.
- Maintained accurate billing and payment records.
- Led and supported front desk staff to ensure excellent customer service.
- Consistently delivered high levels of guest satisfaction.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction levels.
- Trained new staff on hotel policies and customer service standards, fostering team development.
- Managed guest check-in and check-out processes, ensuring seamless arrivals and departures.
- Established strong relationships with guests to anticipate needs and personalize services.
Administrative Assistant
Smile Design Center
San Diego, CA
10.2004 - 02.2008
- Managed incoming and outgoing calls and maintained accurate records.
- Scheduled appointments for new and returning patients.
- Performed patient registration and check-in procedures.
- Verified insurance benefits and processed patient check-outs.
- Maintained patient charts and confidential medical records.
- Ensured a professional and welcoming reception area.
- Facilitated communication between dental staff and patients to enhance service quality.
- Managed scheduling and appointment coordination for efficient patient flow.
- Maintained accurate patient records and documentation to support compliance standards.
- Assisted with billing inquiries, ensuring prompt resolution of patient concerns.
- Coordinated inventory management for dental supplies, optimizing stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Cashier / Barista
Lollicup Teazone
National City, CA
05.2003 - 11.2004
- Prepared and served beverages and food products.
- Provided excellent customer service and product recommendations.
- Maintained cleanliness and sanitation standards.
- Managed inventory and stocked supplies.
- Operated cash register and processed transactions accurately.
Education
Certificate of Completion - Medical Billing
ROP Chula Vista
Chula Vista, California03-2009
Certificate of Completion - Medical Terminology
ROP Chula Vista
Chula Vista, California03-2009
High School Diploma - undefined
Kalalake High School
Philippines01-2000
Skills
- Customer Service Excellence
- Human Resources Management
- Employee Relations & Recruitment
- Team Leadership & Staff Development
- Hotel Operations & Guest Services
- Catering & Event Coordination
- Administrative Support
- Microsoft Office (Word, Excel, PowerPoint)
- OnQ Property Management System
- Switchboard Operations
- Medical & Dental Terminology
- Insurance Verification
- Confidential Records Management
- Multitasking & Problem Solving
- Bilingual: English and Tagalog
- HR policies and procedures
- Employee relations
- Records management
- Talent acquisition
- Onboarding and orientation
- Data entry
- Payroll processing
- Payroll discrepancies
- Benefits administration
- Basic functions in Excel
- Information protection
- Reviewing data
- Checking time cards
- Employee file management
Timeline
Human Resources Manager
Courtyard by Marriott Little Italy Hotel
01.2025 - 06.2026
Human Resources Manager
DoubleTree by Hilton Downtown
01.2021 - 01.2025
Catering Manager
DoubleTree by Hilton Downtown
01.2015 - 01.2020
Sales Administrative Assistant
DoubleTree by Hilton Downtown
01.2012 - 01.2015
Guest Service Agent / Supervisor
DoubleTree Hotel
02.2008 - 01.2012
Administrative Assistant
Smile Design Center
10.2004 - 02.2008
Cashier / Barista
Lollicup Teazone
05.2003 - 11.2004
Certificate of Completion - Medical Terminology
ROP Chula Vista
High School Diploma - undefined
Kalalake High School
Certificate of Completion - Medical Billing
ROP Chula Vista