Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Roy Marquis

Brooklyn

Summary

Tech-savvy IT Support professional with extensive experience in troubleshooting, customer service, fraud detection, and administrative operations. Proficient in a variety of technologies, including Windows, Linux, Shopify, POS systems, remote support tools, and AI applications. Bilingual in English and Hebrew, with foundational knowledge of Arabic. Currently pursuing CCNA, CompTIA A+, Security+, and Network+ certifications. Committed to delivering exceptional results through hard work and dedication to success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Manager

Cell2Get
08.2018 - Current
  • - Provided customer & technical support via phone, email and companies domain.
  • - Troubleshot device issues and guided users remotely.
  • - Managed order processing and logistics.
  • - Detected and prevented fraud through data verification.
  • - Streamlined administrative operations, enhancing workflow efficiency and reducing processing time.
  • - Managed vendor relationships, negotiating contracts to secure favorable terms and pricing.
  • - Analyzed operational processes, identifying areas for improvement and implementing best practices.

Barista / Bartender / Line Cook

Aroma, Landwer, Café 111, Cofix
07.2013 - 07.2018
  • - Worked across multiple roles in high-traffic restaurants
  • - Prepared food/beverages and operated POS systems
  • - Trained staff and maintained service quality
  • - Ensured fast-paced, clean and safe work environments



Education

High School Diploma -

Marom High School
K'far Ha'Yarok, Ramat HaSharon, Israel

Skills

  • Windows; Linux; Shopify; Remote Support Tools; POS Systems; Troubleshooting; AI Tools & Basic Scripting; Networking Fundamentals; Fraud Detection; Customer Support
  • Office administration
  • Office management
  • Organization and multitasking
  • Critical thinking
  • Administrative support
  • Workflow planning
  • Team collaboration
  • Virtual Box
  • Any desk & TeamViewer

Certification

CCNA; CompTIA Security+; CompTIA Network+; CompTIA A+

Languages

English (Fluent); Hebrew (Fluent); Arabic (Basic)

Timeline

Administrative Manager

Cell2Get
08.2018 - Current

Barista / Bartender / Line Cook

Aroma, Landwer, Café 111, Cofix
07.2013 - 07.2018

High School Diploma -

Marom High School

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