Roy Mendenhall
Housekeeping
West Yellowstone,MT
Overview
7
7
years of professional experience
Work History
Housekeeper
The Stagecoach Inn
West Yellowstone, MT
12.2023 - Current
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Handled requests for extra linens, toiletries and other supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Rotated linens in storerooms and replenished when supplies ran low.
- Adhered to professional house cleaning checklist.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Operated electronic backpack vacuums and floor sweepers.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Housekeeper
Marriott
Avon, OH
01.2017 - 04.2023
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hang, cleaned and rehung draperies to maintain freshness.
- Verified cleanliness and organization of storage areas and carts.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Changed bed linens and collected soiled linens for cleaning.
- Washed and put away kitchen dishes, utensils and glassware.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Polished fixtures to achieve professional shine and appearance.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Houseman Supervisor
Extended Stay America
Avon,Oh
02.2020 - 03.2023
- Achieved results by working with staff to meet established targets.
- Provided guidance and supervision to housemen staff members, fostering a supportive work environment that encouraged professional growth.
- Enhanced guest satisfaction through prompt response to requests, addressing concerns, and providing exceptional service.
- Evaluated employee performance and coached and trained to improve weak areas.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Promoted a guest-centric culture within the houseman team, emphasizing the importance of providing exceptional experiences for all visitors to the property.
- Defined clear targets and objectives and communicated to other team members.
- Maintained open communication channels with staff members, fostering an environment of trust and mutual respect that promoted teamwork and collaboration.
Porter
Xanterra Travel Collection
Yellowstone National Park County (historical), MT
04.2023 - 09.2023
- Communicated with coworkers and managers about completed duties.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Participated in ongoing training programs offered by the hotel for personal growth and development within the role of Porter.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Contributed to hotel reputation by providing exceptional customer service and addressing concerns with professionalism.
- Ensured timely completion of assigned tasks while adhering to strict quality control guidelines set forth by hotel management.
- Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
- Performed cleaning and maintenance duties as directed.
- Reduced lost-and-found items by diligently logging found items and coordinating their return to rightful owners whenever possible.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Completed sweeping, mopping, and window-cleaning.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Demonstrated versatility and adaptability by seamlessly transitioning between different roles within the hotel when necessary, including front desk support or room service assistance.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
Education
Graduation -
Granite City High School
Granite City, IL05.1987
Skills
- Time Management
- Housekeeping
- Drapery Washing
- Folding clean laundry
- Window Washing
- Budget Control
- Hospitality background
- Cleaning bathrooms
- Exceptional communicator
- Sorting and washing laundry
- CDC Sanitation Guidelines
- Complex Problem-Solving
- Work Planning and Organization
- Heavy Lifting
- Waste disposal
- Ceiling fan cleaning
- Carpet cleaning
- Trash Collection and Disposal
- Floor Cleaning, Polishing, and Waxing
- Supply Replenishment
- Deep Cleaning Protocols
- Cleaning and organizing abilities
- Relationship Building
- Customer-Oriented
- Health Standards Compliance
- Bed making proficiency
- Team Support and Collaboration
- Vacuuming
- Laundry Management
- Window Cleaning
- Restroom Servicing
- COVID-19 Safety Procedures
- Kitchen Cleaning
- Bathroom cleaning
- Guest Request Response
- Cleaning techniques
- Supply Stocking
- Hazardous chemical training
- Eco-friendly Cleaning
- Vacuuming and sweeping
- Inventory Control
- Supply Restocking
- Commercial Cleaning
- Dusting furniture
- Customer Service
- OSHA Compliance
- Sweeping and Mopping
- Floor Vacuuming
- Stain Removal
- Teamwork
- Mopping and sweeping
Timeline
Housekeeper
The Stagecoach Inn
12.2023 - Current
Porter
Xanterra Travel Collection
04.2023 - 09.2023
Houseman Supervisor
Extended Stay America
02.2020 - 03.2023
Housekeeper
Marriott
01.2017 - 04.2023
Graduation -
Granite City High School