Summary
Overview
Work History
Education
Skills
Websites
Timeline

Roy Odima

Simpsonville,SC

Summary

Versatile senior operator with proven leadership abilities across all levels of organizational management. Talented in building relationships, leading direct reports, and developing tactical plans to meet strategic goals. Diplomatic in resolving disputes and coordinating diverse teams. Proven hands-on leader with a significant background in multi-unit restaurant leadership. Comfortable in fast-paced environments that require attention to detail and follow-through. Strong track record of sourcing and developing individual talent into winning teams that deliver results.

Overview

11
11
years of professional experience

Work History

Market Coach

Southeast QSR, LLC
05.2020 - Current
  • Oversee daily operations of ten direct reports across multiple departments, comprised of six Area Coaches, two Field Recruiters, a Market Support Specialist, and a Field Technician supporting stores in SC, NC, and GA to ensure seamless coordination and efficient execution of tasks
  • Lead FP&A efforts in my market to ensure alignment on all operations, including facilities management, new store openings, and store remodels
  • Responsible for $40MM in P&L revenue
  • Increased EBITDA in FY2023 by 3.97% vs PY
  • Led the organization in traffic growth in FY2023 at over 8.9%
  • Reduced store-level turnover for five consecutive quarters from 244% to under 130%
  • Improved RGM retention to over 75%
  • Enhance employee retention by driving training programs, fostering a collaborative culture, and promoting professional development opportunities
  • Leverage data to drive decision-making processes to enhance operational performance and achieve targets
  • Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality


Division Manager and Region Manager

Waffle House Inc.
08.2015 - 05.2020
  • Led over 30+ units across four states as a Division and Region Manager
  • Responsibilities included sourcing, hiring, and training new managers, developing Unit and District Managers, leading P&L and control meetings, facilities management, overseeing hourly training for over 600+ Associates, and networking with local universities to build recruiting pipelines
  • Responsible for over $9MM+ in P&L revenue
  • Personally sourced 11 current and former multi-unit operators
  • Reported directly to SVP while over the Colorado market
  • Developed a third-party facilities management program that increased profit margins by $15K annually
  • Streamlined management training program, which improved attrition by 40%
  • Conducted business reviews with District Managers and Unit Managers that included wage and compensation review, guest satisfaction, food safety, sanitation, brand strategy execution, policy compliance, and P&L analysis
  • Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.

District Manager

Waffle House Inc.
09.2013 - 07.2015
  • Supported 7 locations in and around the OKC metro area during 2 years
  • Duties included staffing, training, and development of hourly Associates, developing store managers on profit controls, customer satisfaction, and sales building
  • Led OKC Division in comp transaction increase with over 2.5% growth during my last three quarters
  • OKC Division profit leader for four consecutive quarters before promotion
  • Personally developed four direct reports to the District Manager position during tenure
  • Earned “TOP Operator” Award for FY2015 for excellence in performance

Education

Bachelor of Science - Food Technology

University of Arkansas, Fayetteville, AR
05.2010

Some College (No Degree) - Business Administration

John Brown University, Siloam Springs, AR

Earned full athletic scholarship to play men's basketball

Skills

  • Multi-Unit Operations
  • Talent Sourcing
  • People Development
  • Operations Management
  • P&L Accountability
  • Risk Assessment
  • Facilities Management
  • Business Forecasting
  • Workforce Planning
  • Organizational Development
  • Cross-Functional Team Management
  • Strategic Planning and Execution

Timeline

Market Coach - Southeast QSR, LLC
05.2020 - Current
Division Manager and Region Manager - Waffle House Inc.
08.2015 - 05.2020
District Manager - Waffle House Inc.
09.2013 - 07.2015
University of Arkansas - Bachelor of Science, Food Technology
John Brown University - Some College (No Degree), Business Administration

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Roy Odima