Roy Plummer
Joplin,MO
Summary
Dedicated professional with 3 years of experience in the food and services industry, specializing in management, inventory, and maintaining high quality services. Known for exceptional conflict resolution skills and a strong commitment to customer satisfaction. Demonstrates excellent communication and time management abilities. Detail-oriented and efficient, ensuring accuracy in every task.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Front End Associate/Assistant Bartender
Drury Inn & Suites
07.2022 - 03.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Food Service Manager
Caseys General Stores Inc
03.2020 - 11.2022
Lead, or participate in, fraud investigation teams
Fraud Examiners, Investigators and Analysts
01.2001 - 04.2003
Sales Associate
Washington Dulles Hilton
05.1996 - 04.1998
Education
Associate of Applied Science - Photography
The University of Texas At San Antonio
San Antonio, TX08-1993
High School Diploma - Liberal Arts
Rockwall High School
Rockwall, TX05.1987
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Sales presentations
- Objection handling
- Operational efficiency
- Staff training and development
- Sanitation standards
- Food safety compliance
- Active listening
- Critical thinking
Certification
- ServSafe Food Handler's Certification
Assessments
- Reliability, Completed, 09/01/19
- Sales Skills: Influence & Negotiation, Familiar, 08/01/19
- Retail Customer Service, Completed, 07/01/19
- Retail Customer Service, Completed, 05/01/19
- Reliability, Highly Proficient, 05/01/19
- Customer Focus & Orientation, Highly Proficient, 05/01/19
Personal Information
Authorized To Work: US
Timeline
Front End Associate/Assistant Bartender
Drury Inn & Suites
07.2022 - 03.2023
Food Service Manager
Caseys General Stores Inc
03.2020 - 11.2022
Lead, or participate in, fraud investigation teams
Fraud Examiners, Investigators and Analysts
01.2001 - 04.2003
Sales Associate
Washington Dulles Hilton
05.1996 - 04.1998
High School Diploma - Liberal Arts
Rockwall High School
- ServSafe Food Handler's Certification
Associate of Applied Science - Photography
The University of Texas At San Antonio
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