Roy Richards
Oregon City,OR
Summary
Adept at enhancing customer satisfaction and streamlining delivery routes, I leveraged GPS technology and exceptional time management to meet tight deadlines at Rapid Response Bio Clean. My strong customer service skills and ability to maintain a positive attitude under pressure fostered repeat business and strengthened client relationships.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Rapid Response Bio Clean
02.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
Special Events/baker
Department of Corrections
09.2016 - 12.2022
Salesperson/delivery/warehouse
Hamilton Appliance Service
08.2014 - 09.2016
Education
Associate Degree - Auto Tech
Lincoln Land Community College
Springfield IL05.1972
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Safe Driving
- Clean Driving Record
- GPS and route planning
- Route Management
- Map reading and navigation skills
- Vehicle Cleaning and Maintenance
- Stocking and Inventory
- Forklift Operation
- Safe Driver Training
- Vehicle Inspection
- Commercial driving
- Client Relationship Management
- Defensive Driving
- Multitasking
- Ability to Lift 50 Pounds
- Customer Relationships
- Strong Working Relationships
- Basic Math Skills
- Fluent in English
Timeline
Delivery Driver
Rapid Response Bio Clean
02.2023 - Current
Special Events/baker
Department of Corrections
09.2016 - 12.2022
Salesperson/delivery/warehouse
Hamilton Appliance Service
08.2014 - 09.2016
Associate Degree - Auto Tech
Lincoln Land Community College
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