Roy Shuman
Cape Coral
Summary
A committed self-started and quick learner. Versatile skill set with experience in customer service, sales, and written and oral communication. Received multiple awards for excellence in customer service. Recognized skills in mentoring, mediating between employees, and in leading team. Analytical and innovative problem solver; developed and implemented new strategies to increase customer service and satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales/Leasing Consultant
AutoNation Toyota
01.2024 - Current
- As Sales Consultant my duties are to attend regular Zoom meetings to further my education with the automotive sales industry, utilize an increasing amount of software such as Equity Mining to create my own leads on current customers, become proficient on every vehicle made by Toyota and have full working knowledge of all new technology inside each vehicle
- Most of all my position is to understand and communicate with people
Fishing Charter Guide
Miss Fort Pierce
02.2023 - 01.2024
- Fishing Charter Mate
- Working with customers, making their fishing trip as easy and enjoyable as possible
- Working 5:30am-5:30pm customer service and maintaining a clean working environment in fast pace industry
Account Manager/Driver
SUDSIES DRY CLEANERS
05.2021 - 02.2023
- Managed accounts for over 300 clients, picked up and delivered their orders, worked around the clock and on-call 24 hours a day
- Every customer of mine had my personal phone number which I encouraged
- I made it easy for my clients to spend their money with me
Beverage Consultant / Mixologist
Motor City Hotel & Casino
04.2005 - 05.2021
- Work alongside various departments and collaborate efforts by strategically increasing sales and various promotions
- Create and improve new beverage lines for consumer consumption and satisfaction
- Improve sales and increase revenue through identifying key trends, add-ons, and upgrades
- Provide training to new employees
- Customer Service, Guest Relations, Promotional Sales
- VIP lead bartender
- Received 'Simply the Best' award in 2006 for improving company culture by promoting and exhibiting positivity
Education
Bachelor's - Criminal Justice
Eastern Michigan University
Ypsilanti, MISkills
- Team Leadership
- Conflict Resolution
- Content Development
- Writing & Editing
- Budgeting and Planning
- Client Support
- Public Relations
- Time Management
- Organization
- Adaptability
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Adobe Illustrator
- Various Social Media Platforms
- Guest Relations Experience
- Product Development
- Adobe Photoshop
- Adobe Creative Suite
- Adobe InDesign
- Sales
- Customer service
- Negotiation
- Account management
- Conflict management
- Analysis skills
- Dealership experience
- Cash handling
- Bartending
- Leadership
- Cash register
- Retail sales
- Organizational skills
- Communication skills
- Service writing
- Phone etiquette
- Mentoring
- Computer skills
- Business development
- Automotive repair
- Management
Certification
Driver's License, 11/01/21, 08/31/30
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales/Leasing Consultant
AutoNation Toyota
01.2024 - Current
Fishing Charter Guide
Miss Fort Pierce
02.2023 - 01.2024
Account Manager/Driver
SUDSIES DRY CLEANERS
05.2021 - 02.2023
Beverage Consultant / Mixologist
Motor City Hotel & Casino
04.2005 - 05.2021
Bachelor's - Criminal Justice
Eastern Michigan University
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