Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roya SAFARIANNEMATABAD

Foster City,CA

Summary

Friendly and reliable cashier/ Customer service offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.

Overview

8
8
years of professional experience

Work History

Beauty Advisor

Sephora
10.2023 - Current
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Assisted management with scheduling appointments for salon services, ensuring optimal utilization of time slots while accommodating client availability.
  • Collaborated with marketing department on social media campaigns, providing engaging content featuring beauty tips and product highlights.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Processed payments, entering sales in register for prompt customer service.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Cashier

CVS Pharmacy
10.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs
  • Worked flexible schedule and extra shifts to meet business needs
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences
  • Used POS system to enter orders, process payments and issue receipts
  • Answered questions about store policies and addressed customer concerns
  • Restocked and organized merchandise in front lanes
  • Welcomed customers and helped determine their needs
  • Tallied cash drawer at beginning and end of each work shift
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier & Customer Service Associate

Wholesome Choice
03.2016 - 01.2020
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Answer customers' questions and provide information on procedures or policies
  • Help customers find the location of products
  • Supervise others and provide on-the-job training
  • Assist customers by providing information and resolving their complaints
  • Establish or identify prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
  • Stock shelves, sort and resolve returned items, and mark prices on items and shelves
  • Keep periodic balance sheets of amounts and numbers of transactions
  • Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Solicit sales of new or additional services or products
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Instruct staff on how to handle difficult and complicated sales and assign employees to specific duties.

Education

High School Diploma -

Hasrat Zahra High School
01.2015

Skills

  • Microsoft Office: Word, Power Point, Excel, Outlook
  • Cleaning and Sanitizing
  • Guest Inquiries
  • Identification Checks
  • Coaching and Mentoring
  • Relationship Building
  • Skin analysis
  • Customer Needs Assessment
  • Cosmetics and Facial Care Services
  • Customer Engagement
  • Cosmetology
  • Sales proficiency
  • Customer Service
  • Retail experience
  • Client Relationship Building

Languages

English
Professional Working
Persian
Native or Bilingual

Timeline

Beauty Advisor

Sephora
10.2023 - Current

Cashier

CVS Pharmacy
10.2022 - Current

Cashier & Customer Service Associate

Wholesome Choice
03.2016 - 01.2020

High School Diploma -

Hasrat Zahra High School

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Roya SAFARIANNEMATABAD