Roy'Al Charles
JUSTIN,TX
Summary
Dynamic Team Lead at Wetzel's Pretzels with a proven track record in project management and team building. Excel certified, I effectively delegated tasks to enhance productivity and supported junior staff during peak periods. Recognized for exceptional customer service and a strong work ethic, I consistently drove team success and operational efficiency. I am currently working to obtain many other IT-specific certifications, like CompTIA A+ and CompTIA Security+.
Overview
2
2
years of professional experience
Work History
Team Lead
Wetzel's Pretzels
Justin, TX
05.2023 - 11.2024
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Maintained accurate records of employee attendance and task completion times.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Provided support to junior staff during peak periods of workloads.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
High School Diploma -
Northwest Highschool
Justin, TX05-2025
Skills
- Performance improvement
- Equipment maintenance
- Change management
- Team building
- Problem solving
- Project management
- Decision-making
Timeline
Team Lead
Wetzel's Pretzels
05.2023 - 11.2024
High School Diploma -
Northwest Highschool
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