Royal Hendrix
Jacksonville Beach,FL
Summary
Dynamic and results-driven Crane Sales Representative in the crane industry. Proven track record of meeting sales targets and driving revenue growth through strategic client relationship management and tailored solutions. Adept at identifying market opportunities, conducting market analysis, and developing comprehensive sales strategies. Skilled in utilizing advanced sales and administrative systems to streamline processes and enhance efficiency. Committed to delivering exceptional customer service and fostering long-term client relationships. Highly adaptable and capable of thriving in fast-paced, dynamic environments.
Overview
10
10
years of professional experience
Work History
Crane Account Manager North & Central FL
Ring Power Utility Truck & Crane
06.2023 - Current
- Oversee crane accounts for North and Central Florida, driving customer satisfaction and business growth.
- Cultivate and maintain client relationships, identifying opportunities for sales and service expansion.
- Provide expert guidance on crane solutions, ensuring alignment with client needs and market trends.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Secured deals totaling over $18 million since June 2023.
Vocational Specialist North & Central FL
Ring Power Utility Truck & Crane
12.2021 - 06.2023
- Played a key role in pioneering the Vocational Specialist position and establishing its North & Central FL customer base.
- Established relationships with Municipalities, Co Ops, IOUs and Private organizations to expanding resources available to better serve clientele needs.
- Collaborated with cross-functional teams to deliver tailored solutions for utility truck and crane clients.
- Provided comprehensive training and support, improving customer product knowledge and utilization.
- Maintained up-to-date knowledge regarding industry trends and employment opportunities within the local region, effectively guiding clients toward suitable job prospects.
- Secured deals totaling over $5.5 million while in the Vocational Specialist role.
Sales, Support & Marketing
Cox Marine Ring Power PSD
09.2019 - 12.2021
- Managed sales of Cox Marine engines and parts, using iMACS to track and fulfill orders
- Project managed all Cox engine sales, overseeing the entire process from order to delivery
- Operated as boat captain for demonstration events, offering clients hands-on experience
- Transported the Cox Marine demonstration boat to various locations for marketing and sales events
- Built and maintained customer relationships, ensuring long-term satisfaction and repeat business
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Managed Cox Marine's social media presence, enhancing brand visibility and engagement.
First Mate/Tournament Fishing
Bree Sport Fishing
06.2014 - 09.2019
- Worked closely with vessel owners to ensure smooth operations and premium guest experiences
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Managed entertainment and guest services, including meal preparation and bar tending
- Maintained vessels and fishing tackle, ensuring readiness for international travel and tournaments
- Specialized in dredge fishing and live/dead bait techniques, contributing to successful expeditions
- Managed logistics and operations for international trips, traveling extensively eight months a year.
Education
Bachelor of Science in Communication - Advertising
University of North Florida
Jacksonville, FL04.2014
Skills
- CRM System - Saleslink
- Excel, PowerPoint, Word
- Proficient in navigating and utilizing the sales and administrative systems at Ring Power
- Account Management
- Project Management and Coordination
- Teamwork and Collaboration
- Client Relationship Management and Customer Service
- Safety
- Adaptability
- Motivation
- Transparency
- Networking skills
Certifications and activities
- Ring Power Sales Training Graduate
- MSHA – Miners Safety Class Graduate
- Chapman School of Seamanship - Boating Safety Education
- Florida Fish and Wildlife Hunter Safety Certificate
- Member of Kappa Alpha Order
Hobbies and Interests
- Fishing
- Surfing
- Kiteboarding
- Golfing
- Spending time with Family
Timeline
Crane Account Manager North & Central FL
Ring Power Utility Truck & Crane
06.2023 - Current
Vocational Specialist North & Central FL
Ring Power Utility Truck & Crane
12.2021 - 06.2023
Sales, Support & Marketing
Cox Marine Ring Power PSD
09.2019 - 12.2021
First Mate/Tournament Fishing
Bree Sport Fishing
06.2014 - 09.2019
Bachelor of Science in Communication - Advertising
University of North Florida
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