Nicholas Sauceda
Lubbock,TX
Summary
Dedicated Sales Representative, focused on providing exceptional service and care for Warren CAT customers.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Warren CAT
11.2021 - Current
- 40.1% STU Increase (2022)
- 36.7% STU Increase (2023)
- 43.6% Active customers on PCC (2024)
- 36.1% POP (2024)
- 38% Win rate for PSE leads (highest of Texas reps)
Parts Representative
Warren CAT
06.2018 - 11.2021
- Team Lead for Lubbock Parts Department
- Led team to 100% NPS Customer Satisfaction Score for 6 consecutive months
- Achieved highest revenue and total ticket transactions as a Marking parts representative in Lubbock
- Instituted various process improvements to increase efficiency related to hose building and parts picking
Customer Service Representative
United Airlines
10.2017 - 06.2018
- Executed proper procedures for more than 1,000 flights
- Achieved recognition for delivering outstanding service according to feedback from several United Airlines customers
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Lubbock Christian High School
Lubbock, TX05-2012
Skills
- Customer Service
- Caterpillar Prime Product
- Caterpillar Parts Store
- Caterpillar Service
- DBS
- SIS 20
- SalesLink
- PSQ
Timeline
Inside Sales Representative
Warren CAT
11.2021 - Current
Parts Representative
Warren CAT
06.2018 - 11.2021
Customer Service Representative
United Airlines
10.2017 - 06.2018
High School Diploma -
Lubbock Christian High School