Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Sauceda

Lubbock,TX

Summary

Dedicated Sales Representative, focused on providing exceptional service and care for Warren CAT customers.

Overview

7
7
years of professional experience

Work History

Inside Sales Representative

Warren CAT
11.2021 - Current
  • 40.1% STU Increase (2022)
  • 36.7% STU Increase (2023)
  • 43.6% Active customers on PCC (2024)
  • 36.1% POP (2024)
  • 38% Win rate for PSE leads (highest of Texas reps)

Parts Representative

Warren CAT
06.2018 - 11.2021
  • Team Lead for Lubbock Parts Department
  • Led team to 100% NPS Customer Satisfaction Score for 6 consecutive months
  • Achieved highest revenue and total ticket transactions as a Marking parts representative in Lubbock
  • Instituted various process improvements to increase efficiency related to hose building and parts picking

Customer Service Representative

United Airlines
10.2017 - 06.2018
  • Executed proper procedures for more than 1,000 flights
  • Achieved recognition for delivering outstanding service according to feedback from several United Airlines customers
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

High School Diploma -

Lubbock Christian High School
Lubbock, TX
05-2012

Skills

  • Customer Service
  • Caterpillar Prime Product
  • Caterpillar Parts Store
  • Caterpillar Service
  • DBS
  • SIS 20
  • SalesLink
  • PSQ

Timeline

Inside Sales Representative

Warren CAT
11.2021 - Current

Parts Representative

Warren CAT
06.2018 - 11.2021

Customer Service Representative

United Airlines
10.2017 - 06.2018

High School Diploma -

Lubbock Christian High School

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Nicholas Sauceda