Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Royal Robins

Lafayette,LA

Summary

Results-driven IT professional with 4+ years of experience in Information Technology. Proven track record of delivering innovative solutions and driving business success through technology. Skilled in analyzing complex technical problems and developing effective strategies to address them. Adept at collaborating with cross-functional teams to implement solutions that optimize efficiency, security, and performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Vital Integrators
04.2024 - Current
  • Provisioned and setup hardware for organizations & its end-users.
  • Delivered onsite technical support for more than 15 organizations.
  • Maintained the security of our clients' assets by utilizing applications such as Todyl to locate security events and forward them to our security team.
  • Managed the on-boarding and off-boarding of organizations and its end-users by utilizing Microsoft Azure Active Directory & M365.
  • Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
  • Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
  • Document proper procedure regarding troubleshooting steps and solutions.

IT System Specialist

Unitech Training Academy
07.2022 - 03.2024
  • Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
  • Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
  • Assisted the director in utilizing SQL to manage databases & update system information.
  • Led & provided proper end-user training when being introduced to different software and hardware.
  • Utilized Microsoft Admin Center to grant end-users access to the proper Microsoft software, monitor permissions, and ensure that they were in the proper exchange groups.
  • Scheduled meetings with vendors and service providers to ensure that our SIS was consistently up-to-date.
  • Utilized on-premise Microsoft Active Directory to create new users, update user information, and manage user groups.
  • Ran wire during a campus move that required re-wiring of data cables, building of server racks, and ensuring the patch panel was correct

IT Help Desk Support

University Of Louisiana At Lafayette
01.2019 - 03.2021
  • Assisted students & faculty with technical issues regarding both software and hardware
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor of Arts - Computer Arts & Animation

University of Louisiana At Lafayette
Lafayette, LA

Master of Science - Informatics

University of Louisiana At Lafayette
Lafayette, LA

Skills

  • Networking
  • Database Administration
  • VPN Configuration
  • MySQL
  • VMWare
  • Microsoft Azure AD - Entra ID
  • Microsoft 365
  • Hyper-V

Certification

  • ISC2 - Certified in Cybersecurity | CC
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Azure Fundamentals - AZ-900

Timeline

IT Support Specialist

Vital Integrators
04.2024 - Current

IT System Specialist

Unitech Training Academy
07.2022 - 03.2024

IT Help Desk Support

University Of Louisiana At Lafayette
01.2019 - 03.2021

Bachelor of Arts - Computer Arts & Animation

University of Louisiana At Lafayette

Master of Science - Informatics

University of Louisiana At Lafayette

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Royal Robins