Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Royal Skirtich

Ocala

Summary

Dynamic professional with extensive experience as a Store Manager at Community Thrift, excelling in cash handling and customer service. Proven track record in employee training and motivation, enhancing team performance through effective delegation and proactive communication. Committed to maintaining a safe and engaging environment, ensuring customer satisfaction and operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Manager

PHF Group II LLC
08.2018 - 08.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Store Manager

Community Thrift
09.2017 - 05.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Preschool Teacher

Sisters of St. Francis
12.2011 - 02.2017
  • Developed strong relationships with parents providing regular updates on their child's progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, a fun and interactive classroom to help children feel safe and learning environment.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Education

Highschool Diploma

Hampton Highschool
Hampton Township, PA

Certificate of Business Technology -

Bidwell Technical Institution
Pittsburgh, PA

Certified Childhood Development Associate - Early Childhood Development

AIU 3
Pittsburgh, PA

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Delegating work

Certification

  • Certified ServSafe

Timeline

Shift Manager

PHF Group II LLC
08.2018 - 08.2024

Store Manager

Community Thrift
09.2017 - 05.2018

Preschool Teacher

Sisters of St. Francis
12.2011 - 02.2017

Highschool Diploma

Hampton Highschool

Certificate of Business Technology -

Bidwell Technical Institution

Certified Childhood Development Associate - Early Childhood Development

AIU 3

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