Royal Borja Bernberg
Honolulu,HI
Summary
Business-minded positive professional tackling any job task with drive and precision. Determined on delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations as well as changes.
Overview
2
2
years of professional experience
Work History
Retail Store Manager
Gras Cannabis Collective
Honolulu, HI
05.2023 - Current
- Manage over two of our locations on Oahu.
- Supervised daily operations of the retail store, including staff scheduling, inventory management, and customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Oversaw the hiring process for new employees, including conducting interviews, onboarding, and training.
- Received new inventory and stocked product onto shelves when needed plus made signage for any new items.
Barista
Kai Coffee Hawaii
Honolulu, HI
07.2022 - 06.2024
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted in the preparation of baked goods, including muffins, cookies, scones, and sandwiches.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
Photographer
Editor Timothy Don
Oakland, CA
- Photograph commissioned by art editor Timothy Don for Freedom issue. Photo of Duke's Beach, Oahu HI, two-page spread.
Barista
Peets Coffee And Tea, & Santoro Coffee
Orinda, CA
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Barista Trainer
Starbucks
Walnut Creek, CA
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers, and how to make all of the hot coffees, iced coffees, teas, and refreshers.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked shelves with ingredients needed to make drinks.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Photographer/Videographer
Cari Borja/Apple
San Francisco, CA
- Captured amazing live performances of a wide variety of local artists at the Apple Union Square store located in San Francisco.
- Edit photos using Adobe Photoshop and other software applications.
- Made video edits of multiple events/performances.
Videographer
Plae Shoes
Oakland, CA
- Captured a fashion show showcasing their new shoe line for both kids and adults for social media.
- Edited raw footage into a final product for social media.
Clothing Designer
Plae Shoes
San Francisco, CA
- Designed a whole kids space/sifi-themed clothing collection for a fashion show, showcasing Plae Shoes' new kids' shoes line.
- Few months preparation designing, picking out supplies, cutting, gluing, and spray painting.
Clothing Designer
World Wide Women Group
San Francisco, CA
- Designed a women's clothing collection that was showcased at the 2016 World Wide Women's Festival at Fort Mason Center, San Francisco.
Education
High School Diploma -
Orinda Academy
Orinda, CA06-2021
Skills
- Problem-Solving
- Employee Scheduling
- Staff Management
- Dependable and reliable
- Detail Oriented
- Friendly and outgoing
- Customer Service
Timeline
Retail Store Manager
Gras Cannabis Collective
05.2023 - Current
Barista
Kai Coffee Hawaii
07.2022 - 06.2024
Photographer
Editor Timothy Don
Barista
Peets Coffee And Tea, & Santoro Coffee
Barista Trainer
Starbucks
Photographer/Videographer
Cari Borja/Apple
Videographer
Plae Shoes
Clothing Designer
Plae Shoes
Clothing Designer
World Wide Women Group
High School Diploma -
Orinda Academy
Similar Profiles
Jared FlemensJared Flemens
Production Manager at The Collective Cannabis BrandsProduction Manager at The Collective Cannabis Brands
Jesse WilliamsJesse Williams
Website Manager/Managing Editor at Texas Cannabis CollectiveWebsite Manager/Managing Editor at Texas Cannabis Collective
Isaac CooperIsaac Cooper
General Manager at The Paseo Cannabis CollectiveGeneral Manager at The Paseo Cannabis Collective
Kalapana MakekauKalapana Makekau
Labor Supervisor at Kore Construction LLCLabor Supervisor at Kore Construction LLC
Daniel FioreDaniel Fiore
Senior Intelligence Analyst at CDC-PSenior Intelligence Analyst at CDC-P