Royale Surratt
Marietta,IL
Summary
Creative and enthusiastic social work professional with experience managing case loads of up to 53 families and children in high-risk environments. Passionate about building trust and rapport with at-risk population through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Adept at needs evaluation, treatment planning and facilitating group or individual counseling sessions.
Overview
11
11
years of professional experience
Work History
Child Welfare Specialist
Department Of Children And Family Services
Peoria, IL
10.2017 - Current
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Developed rapport with patients to create safe and trusting environment for care.
- Monitored progress and documented any status changes accordingly.
- Collaborated with court, law enforcement and community providers.
- Testified at hearings regarding patients' history and present behavior.
- Delivered comprehensive therapeutic services to children, adolescents and adults involved with child welfare and prevention services.
- Maintained regular contact with clients, including visiting clients' homes.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
Caseworker
Illinois Department Of Human Services
Lewistown, IL
06.2014 - 09.2017
- Facilitated distribution of educational materials and other information on various topics, including subject such as schooling and financial assistance.
- Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
- Coordinated program referrals for community-based resources.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Organized documentation, treatment plans, and referrals.
- Delivered social work services to individuals in poverty.
- Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
- Maintained currency on changing industry conditions and product advancements through training workshops and conferences.
Correctional Officer
Illinois Department Of Corrections
Lincoln, IL
01.2014 - 06.2014
- Made rounds at specified intervals and conducted head counts and roll calls.
- Maintained custody and control of inmates.
- Searched building and grounds, living quarters and work areas for contraband.
- Established healthy relationships and maintained professional boundaries with resident offenders correctional institution.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Telecommunicator
McDonough County Sheriff's Department
Macomb, IL
05.2013 - 07.2013
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Managed telephone switchboard of departments personnel and routed internal and external calls to ensure quick connection.
- Received incoming calls and paged individuals and departments over PA system.
- Responded to citizens’ complaints and requests for information and services.
Juvenile Detention Officer- Intern
Mary Davis Home
Galesburg, IL
01.2013 - 05.2013
- Taught juvenile offenders basic life skills.
- Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
- Completed incident reports when disorder or violence occurs.
- Supervised 25 inmates daily, including during mealtime and recreational time.
- Transported and monitored offenders on probation and parole to ensure compliance with court protocols.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Initiated crisis intervention by following official crisis communication plans and training.
- Maintained organized offender records and documentation in compliance with department and legal standards.
Education
High School Diploma - undefined
Cuba High School
Cuba, IL 2009
Bachelor of Science - Criminal Justice
Western Illinois University
Macomb, IL2013
Bachelor of Arts - Sociology
Western Illinois University
Macomb, IL2013
Masters in Social Work - Social Work
University of Illinois At Urbana-Champaign
Champaign, IL2019
Skills
- Extremely organized
- Report writing
- Client assessment and analysis
- Strong verbal communication
- Conflict resolution
- Self-motivated
- Family reunification specialist
- Medicare and Medicaid applications
- Culturally-sensitive
- Substance abuse treatments
- Sexual assault victim and perpetrator interaction and applying services
- Crisis intervention
- Reliable
- Child Welfare Services/Case Management System (CWS/CMS)
- Case management
- Solution-based interventions
- Strengths-based solution-focused therapy
- Multidisciplinary team collaboration
- Confidential case documentation
- Compassionate
- Home Visits
- Reading Comprehension
- Compassionate Care
- Emotional Support
- Testifying in Cases
- Crisis Situations
- Permanent Placement
- Court Testifying
- Youth Engagement
- Client Screening
- Team Meetings
- Effective Listening
- Life Support Technique Skills
- Family Reunification
- Team Support
Affiliations
Alpa Delta Mu
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Child Welfare Specialist
Department Of Children And Family Services
10.2017 - Current
Caseworker
Illinois Department Of Human Services
06.2014 - 09.2017
Correctional Officer
Illinois Department Of Corrections
01.2014 - 06.2014
Telecommunicator
McDonough County Sheriff's Department
05.2013 - 07.2013
Juvenile Detention Officer- Intern
Mary Davis Home
01.2013 - 05.2013
High School Diploma - undefined
Cuba High School
Bachelor of Science - Criminal Justice
Western Illinois University
Bachelor of Arts - Sociology
Western Illinois University
Masters in Social Work - Social Work
University of Illinois At Urbana-Champaign
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