- I have a passion for drumming With over 10 years behind the kit, I've recorded over 12 full records, and got on stage for Upheaval in Grand Rapids during the summer of 2024
Royce Lloyd
Grand Rapids,MI
Summary
Highly personable and collaborative professional with exceptional ability to seamlessly work within large, scalable environments, including cloud-based infrastructures. Expertise in Identity Management, with a proven track record of implementing and optimizing Identity Providers like Okta to enhance security and streamline user access. Deep understanding of artificial intelligence and its intricate integration with business systems. Dedication to fostering positive working relationships, coupled with technical prowess, makes a valuable asset in any technology-driven team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Cloud Engineer
NextGen Healthcare, Inc.
06.2022 - Current
- Lead engineer in Okta rollout, with advanced security policies and profile sourcing from Workday
- Manage over 100+ AWS accounts, including IAM roles/users, EC2 Instances creation and management, and Route 53 DNS record management to improve over 15 departments productivity
- Manage domain forest of over 6 subdomains, and consolidate business acquisitions to easily bring users into expanding cloud environment
- Migrated legacy systems to AWS, reducing operational costs and improving system stability
- Enhanced cloud infrastructure efficiency by implementing cost-effective solutions and optimizing resource allocation.
- Reduce over-provisioned instances to save departments over 50% total Op-Ex over 6 months
- Led training sessions on cloud technologies, increasing team knowledge and fostering cultures of continuous learning.
- Coordinated with vendors and internal stakeholders during cloud service outages, ensuring rapid communication channels were maintained for prompt issue resolution
- Coordinated with vendors and internal stakeholders during security incidents and cloud outages like CrowdStrike, ensuring rapid communication channels were maintained for prompt issue resolution.
Systems Engineer
Corporate Technologies, LLC
02.2022 - 06.2022
- Manage physical and virtual servers using hosted clients, VMware, and HyperV
- Control Azure AD and VM environment, cost-balance for effective use of resources and company costs
- Analyzed system requirements, developing tailored solutions that met or exceeded expectations of over 45 clients.
- Skilled in ConnectWise systems including Automate, Manage, and Control
- Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
- Completed software updates and assessed security patches for optimized computer use.
- Coordinated with stakeholders throughout all stages of project lifecycle from inception to completion.
- Provide Tier 2 on-site support for server/application upgrades
Cloud Implementation Engineer
Worksighted Inc.
10.2020 - 10.2021
- Worked with technical staff on system audit to execute implementations on time and within functional parameters
- Skilled Microsoft Teams Administrator
- Manage, create, design, and implement Teams features to optimize Hybrid working environments
- Upgrade from Skype for Business for over 25 clients
- Lead on-site deployments of Teams Conference Rooms
- Supported clients throughout the post-implementation phase, addressing any concerns or issues quickly and effectively
- Assisted clients with monitoring all software implementation lifecycles
- Collaborated closely with cross-functional teams to ensure seamless integration of new systems into existing infrastructure
Technical Analyst
Universal Forest Products Inc.
05.2019 - 10.2020
- Maintained and supported systems, workstations, mobile devices, printers, and peripherals
- Provided basic end-user troubleshooting and desktop support.
- Eliminated customer call back percentage by 20%
- Resolved issues surrounding Virtual Desktop back ups, Active Directory set up, connectivity issues, and new hire set up
- Closed 95% of tickets on the first call
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
Education
Bachelor of Arts - Computer Science
05.2019
Skills
- Okta
- AzureAD / Azure / AWS
- Active Directory
- Windows Server Admin Tools / Powershell
- Teams / Exchange / Sharepoint / Office Admin
- UNIX/LINX
- Windows 10/11
- CI and CD Pipelines
- Cloud Architecture Design
- Python
- C/C
- JavaScript
Interests
Certification
Microsoft 365 Certified: Teams Administrator Associate, 04/21
Timeline
Senior Cloud Engineer - NextGen Healthcare, Inc.
06.2022 - Current
Systems Engineer - Corporate Technologies, LLC
02.2022 - 06.2022
Cloud Implementation Engineer - Worksighted Inc.
10.2020 - 10.2021
Technical Analyst - Universal Forest Products Inc.
05.2019 - 10.2020
Microsoft 365 Certified: Teams Administrator Associate, 04/21
Calvin College - Bachelor of Arts, Computer Science
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