Sharon J Munson
Plymouth,MI
Summary
Experienced and highly determined Product Manager passionate about developing innovative methods to drive sales and customer satisfaction. Specializes in leading teams through product design, development, and distribution. Comfortable working in fast-paced and deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Product Manager
NextGen Healthcare, Inc.
02.2018 - Current
- Provide strategic management of product portfolios including roadmaps and release planning to achieve product goals and metrics.
- Translate product roadmap into detailed user stories and clinical requirements
- Prioritize and scope product features based on customer feedback and business need
- Communicate with senior stakeholders across product lines to ensure compatibility within the platform
- Work with cross-functional teams including Market/Sales, Implementation, Training and Support to ensure releases are relevant and valuable to our customers
- Collaborate with clients for discovery of features utilizing focus groups and round table discussions
Product Owner
Inforth Technologies (Acquired By NextGen)
09.2013 - 02.2018
- Led team in design and development of a new Therapy solution which was eventually sold exclusively by NextGen Healthcare as their content.
- Developed successful company QA processes which resulted in 80% reduction of defect patches and client discovered issues.
- Analyzed user feedback and implemented changes to product design.
- Coordinated with software developers and clients to create custom applications to achieve client goals.
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Resolved problems, improved operations and provided exceptional client service.
Product Specialist for Epic EHR Software
SSM Healthcare, IHT
09.2008 - 08.2013
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Provided assistance in implementing and developing training programs.
- Configured and tested new software and hardware.
- Assisted with demonstrations for internal and external audience to showcase functionality.
- Tested new software and hardware prior to deployment.
Medical Record Supervisor
Memorial Hospital Belleville
09.2006 - 08.2008
- Supervised patient medical record processing for 313-bed acute care hospital and 108-bed skilled nursing/rehab facility (17 employees).
- Prepared HIM Department for successful AOA certification.
- Reviewed employment applications, interviewed applicants and hired employees. Performed quarterly employee reviews.
Education
PMC-II - Focus And Foundation Certification
Pragmatic Institue
02.2021 - 02.2021
Medical Billing And Coding -
Andrews School
Remote2004
Bachelor of Arts - Business Administration
Principia College
Elsah, IL03.1987
Skills
- Launch New Products
- UI Improvements
- User Acceptance Testing (UAT)
- Product Definition
- Attention to Detail
- Feedback Incorporation
- Planning Optimization
- Client Requirements
- User Experience Optimization
- Managing Production Teams
- MS Office, Jira, Aha!, Leankit, Mavenlink, Lucid Chart, MS Visio, FocusGroupIt
Additional Information
Professional Skills
- Clinical user design
- End-user training
- Customer Support
- MS Office, Jira, Aha!, Leankit, Mavenlink, Lucid Chart, MS Visio, FocusGroupIt
Top 10 Gallup Clifton Strengths
- Relator : Foster trust and confidence in the people I work with.
- Arranger : Ability to coordinate people and resources for maximum effectiveness.
- Adaptability : Flexible and can quickly adjust to change.
- Maximizer : Finds best way for a team to achieve goals. Focus on quality.
- Developer : Recognizes others potential. Mentor others.
- Responsibility : Deeps sense of dedication and ownership of commitments.
- Achiever : All about getting things done.
- Futuristic : Visionary, energize others.
- Positivity : Contagious enthusiasm. Creative.
- Consistency : Efficient referee.
Timeline
PMC-II - Focus And Foundation Certification
Pragmatic Institue
02.2021 - 02.2021
Product Manager
NextGen Healthcare, Inc.
02.2018 - Current
Product Owner
Inforth Technologies (Acquired By NextGen)
09.2013 - 02.2018
Product Specialist for Epic EHR Software
SSM Healthcare, IHT
09.2008 - 08.2013
Medical Record Supervisor
Memorial Hospital Belleville
09.2006 - 08.2008
Medical Billing And Coding -
Andrews School
Bachelor of Arts - Business Administration
Principia College
Similar Profiles
Royce LloydRoyce Lloyd
Senior Cloud Engineer at NextGen Healthcare, Inc.Senior Cloud Engineer at NextGen Healthcare, Inc.
MEGHAL SHAHMEGHAL SHAH
Director, Revenue Cycle Management - RCM Services at NEXTGEN HEALTHCARE, INC.Director, Revenue Cycle Management - RCM Services at NEXTGEN HEALTHCARE, INC.
Isaiah WilsonIsaiah Wilson
Implementation Specialist at NextGen Healthcare SolutionsImplementation Specialist at NextGen Healthcare Solutions