Summary
Overview
Work History
Education
Skills
Timeline
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Roycelyn Dequair

New Orleans,LA

Summary

Dynamic professional with extensive experience in small business operations and customer relations. Proven ability to enhance customer satisfaction through exceptional service and streamlined processes, resulting in increased repeat business and referrals. Expertise in relationship building, operations management, and effective leadership.

Overview

17
17
years of professional experience

Work History

Owner

Mscrochetjih's Creative Crochet
01.2012 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Compliance Officer

Louiisiana Department of OMV
06.2012 - 10.2018
  • Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
  • Oversaw implementation of compliance software solution, enhancing tracking and reporting of compliance data.
  • Created and maintained compliant work environment.
  • Determined licensing eligibility by examining test results and comparing against established structures.
  • Assessed fees related to registration of property-related documents.
  • Directed activities of workers searching records and provided technical guidance as necessary.

Patient Registration Clerk

Medical Center of Plano
04.2008 - 06.2011
  • Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
  • Enhanced patient experience through friendly interactions and efficient service during registration.
  • Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
  • Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
  • Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
  • Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.
  • Coordinated with various departments to facilitate seamless transfer of patients between units or clinics as needed.
  • Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
  • Maintained accurate patient records by diligently updating information in the hospital database system.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

High School Diploma -

Joseph S Clark Sr. High
New Orleans, LA
05-1983

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Effective leader

Timeline

Compliance Officer

Louiisiana Department of OMV
06.2012 - 10.2018

Owner

Mscrochetjih's Creative Crochet
01.2012 - Current

Patient Registration Clerk

Medical Center of Plano
04.2008 - 06.2011

High School Diploma -

Joseph S Clark Sr. High

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Roycelyn Dequair