Roye Heffetz
New Port Richey
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Representative
P&R Lawn Care
01.2022 - 10.2024
- Executed daily cash transactions to maintain financial integrity and facilitate smooth customer interactions.
- Facilitated client satisfaction by responding to inquiries and delivering customized lawn care solutions.
- Maintained high standards of dependability while consistently delivering on sales objectives and fulfilling all assigned tasks.
- Developed in-depth understanding of products and services, enabling precise and assured guidance for customer inquiries.
- Facilitated training for new team members on lawn care services sales techniques and customer engagement strategies.
- Facilitated customer understanding of lawn care processes while delivering continuous support to address their needs.
- Adapted to new information and updated techniques, ensuring up-to-date recommendations and continuous professional growth.
- Engaged with team members and management to formulate strategies aimed at boosting sales performance and elevating customer satisfaction.
- Monitored inventory levels and reported stock shortages to maintain service availability and quality.
Assistant Manager
Tarpon Arts
09.2023 - 11.2023
- Coordinated daily schedules for staff to enhance workflow and service delivery.
- Managed inventory records to support timely restocking and product availability.
- Streamlined communication between departments, improving response times for customer inquiries.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Processed customer transactions accurately to maintain financial integrity and transparency.
Coordinator
Blood Drive
01.2019 - 05.2020
- Ran several blood drives that got 25% more donors by reaching out to people and planning better.
- Kept track of donor information while making sure it stayed private and followed the rules.
- Took care of all the planning, like booking mobile donation buses, picking good times for donors, and making sure we had the right supplies.
- Managed a group of 15+ volunteers, giving everyone clear jobs to help things run smoothly and make donors feel welcome.
- Made and shared flyers and reminders to get students and staff excited about the events.
- Worked with OneBlood to line up schedules, manage supplies, and solve any problems that came up.
- Taught new volunteers how to help donors and follow safety rules, building a solid team.
- Made sure everything followed health and safety rules, creating a safe and friendly place for donors and volunteers.
- Collaborated with local businesses to increase donor participation and promote events.
- Collaborated with local organizations to enhance donor participation at upcoming events.
Education
Associate of Arts - Business
St. Petersburg College
Tarpon Springs, FL06-2025
Skills
- Microsoft Office
- Customer Service
- Sales
- Cash Handling
- Organization
- Leadership
- Reliability
- Problem Solving
- Adaptability
- Customer relations
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Process improvement
- CRM proficiency
- Records management
Timeline
Assistant Manager
Tarpon Arts
09.2023 - 11.2023
Sales Representative
P&R Lawn Care
01.2022 - 10.2024
Coordinator
Blood Drive
01.2019 - 05.2020
Associate of Arts - Business
St. Petersburg College