Roykinsha Richburg
Birmingham,AL
Summary
Qualified individual with 10+ years of experience in customer experience & the hospitality industry seeking a Retail Management or a Customer Service position remotely that will utilize excellent customer service skills, coordination capabilities to benefit the company, and related policies, procedures, and techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Manager II
Sodexo
02.2022 - 12.2024
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
Senior Supervisor (Food Service)
Sodexo
01.2015 - 01.2022
- Assist in managing all aspects of a retail operation food court with Starbucks, Sushi, and a Starbucks satellite location
- Increased in customer survey experience scores and sales
- Managed 4 supervisors and leads, 20+ front and back of the house employees
- Oversee the inventory and ordering of food and beverage, equipment, scheduling and supplies
- Schedule and assign daily assignments
- Oversee the completion of assigned tasks
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
Cashier I (Food Service)
Sodexo USA
08.2013 - 10.2016
- Managed cash and sales transactions in dining facilities
- Promoting services
- Improving customer satisfaction
- Answering to inquiries
- Reporting to the restaurant's manager, and greeting customers
- Received payment by cash, credit cards, vouchers, or automatic debits
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associates - Software Systems
ITT TECHNICAL INSTITUTE
Birmingham, AL01.2010
Skills
- Front- & Back-of-House Operations
- Training and Development
- Budgeting and Cost Control
- Recruit, Hire, and Staff
- Profit and Loss Management
- New Concept Development
- Microsoft Office Suite
- Customer Service
- Scheduling
- Team Training
- Customer service
- Leadership development
Certification
- McDonald’s
- WOW Café
- The Den
- The Commons on the Green
- Zime’s
- Starbucks
- Catering
- ServSafe
Best Food Cost
By using PAR levels & inventory sheets I was able to achieve this goal.
Timeline
Retail Manager II
Sodexo
02.2022 - 12.2024
Senior Supervisor (Food Service)
Sodexo
01.2015 - 01.2022
Cashier I (Food Service)
Sodexo USA
08.2013 - 10.2016
- McDonald’s
- WOW Café
- The Den
- The Commons on the Green
- Zime’s
- Starbucks
- Catering
- ServSafe
Associates - Software Systems
ITT TECHNICAL INSTITUTE
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