Royneisha Pacheco
Jacksonville,FL
Summary
Dynamic human services and executive administrative professional with over10 years of expertise in data entry and critical analysis. Proven ability to develop tailored counseling plans and implement therapeutic interventions that effectively support diverse populations. Committed to assessing client progress and fostering improvements in overall quality of life, ensuring a compassionate and results-driven approach to service delivery. Skilled in navigating complex challenges while maintaining a focus on client-centered outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Counselor's Assistant
Community Rehabilitation Center
Jacksonville, FL
06.2024 - Current
- Facilitated therapeutic discussions aimed at promoting collaboration and emotional support among participants.
- Delivered informative sessions to clients regarding coping methods and local resources for enhanced well-being.
- Assisted in crafting personalized treatment plans, contributing to better client results and satisfaction.
- Performed detailed information gathering during client intakes to enable thorough assessments and appropriate service referrals.
- Coordinated timely preparation of reports and correspondence, ensuring counseling staff had necessary documentation for effective operations.
Counselor Assistant
River Region Human Services Inc.
Jacksonville, FL
04.2022 - 06.2024
- Analyzed client needs through assessments, identifying critical issues and establishing targeted objectives for progress.
- Coordinated organization and verification of admissions forms, patient instructions, and consent documentation to streamline patient intake process.
- Coordinated the organization and verification of admissions forms, patient instructions, and consent documentation to streamline patient intake.
- Managed administrative tasks for patient intakes, ensuring accurate collection of case histories and insurance information while maintaining compliance with mandated forms.
- Maintained up-to-date patient records through meticulous registration and verification, facilitating efficient triage assessments.
PENSION ASSISTANT
City of Jacksonville
Jacksonville, FL
12.2021 - 04.2022
- Delivered accurate pension calculations for client review through meticulous preparation and submission. Clarified necessary updates to ensure optimal accuracy and understanding.
- Analyzed account data and generated monthly statements, providing customers with clear insights into their balances and transactions.
- Evaluated and resolved customer concerns swiftly, ensuring high standards of client satisfaction were maintained.
- Executed tasks within established timelines, consistently delivering high-quality outputs that met client expectations.
HR ASSISTANT
Southeastern Grocery
Jacksonville, FL
01.2021 - 12.2021
- Detailed examination eligibility criteria, salary information, and benefits to empower stakeholders in making informed choices.
- Oversaw comprehensive documentation processes related to personnel, enhancing operational efficiency and employee satisfaction.
- Identified and assessed market trends, implementing strategic recruitment initiatives to foster enrollment expansion.
- Conducted evaluations of customer needs and provided personalized plan enrollment options, prioritizing budget adherence.
EXECUTIVE ADMINISTRATOR
Healing Harvest Ministries
US
04.2014 - 12.2020
- Executed comprehensive management of client accounts, ensuring prompt financial transactions through effective payment tracking and invoice processing.
- Designed and enforced administrative protocols to streamline operations and improve efficiency across diverse organizational settings.
- Facilitated comprehensive management of client accounts through diligent payment tracking, accurate invoice generation, and efficient purchase order processing.
- Responded to customer communications through phone and email, providing detailed insights into available products and services.
- Managed comprehensive event coordination, including venue selection, scheduling, and stakeholder communication for conferences, board meetings, and corporate retreats.
Education
ASSOCIATE IN SCIENCE (A.S.) - HUMAN SERVICE
Columbia College
Jacksonville, FL, USASSOCIATE IN ARTS (A.A.) - undefined
Columbia College
JacksonvilleSkills
- Mental health assistance
- Motivational interviewing
- Behavioral evaluation
- Crisis intervention
- Motivational interviewing
- Addiction recovery support
- Effective team collaboration
Certification
- Notary Public
- Loan Signing Agent
- Certified Nursing Assistant
- Lean Six Sigma Yellow Belt
Timeline
Counselor's Assistant
Community Rehabilitation Center
06.2024 - Current
Counselor Assistant
River Region Human Services Inc.
04.2022 - 06.2024
PENSION ASSISTANT
City of Jacksonville
12.2021 - 04.2022
HR ASSISTANT
Southeastern Grocery
01.2021 - 12.2021
EXECUTIVE ADMINISTRATOR
Healing Harvest Ministries
04.2014 - 12.2020
ASSOCIATE IN ARTS (A.A.) - undefined
Columbia College
ASSOCIATE IN SCIENCE (A.S.) - HUMAN SERVICE
Columbia College