Ryan Firozabadi

• Assisting with activities and engaging with clients as they progress through their recovery.
• Assisting counselors and therapeutic team.
• Documenting relevant information regarding the client’s activities.
• Facilitating UA's.
• Observe and record patient behavior.
• Provide a safe and supportive environment for clients.
• Administer and record client medications.
• Help with daily living activities.
• Was Shift Lead on the weekends.

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Utilized social media sites to recruit new employees.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Efficiently submit candidates, track prospective and ongoing placements, negotiate nurse contracts, update database records, and maintain effective recruiting pipeline.

• Supervise patients and patient living areas conscientiously with emphasis on patient safety and well-being.
• Assists in assuring daily program activities: transports patients, coordinates group activities, admissions and discharges, and supervises all recreational activities.
• Record patient behavior, problems, and issues in communication log in a timely, legible, and helpful manner.
  -Interact appropriately with patients, showing them respect while maintaining professional boundaries.
• Communicates effectively with other staff members, demonstrating the ability to work as a team member and contribute positively to the morale of staff and to promote quality patient care.
• Safely transports clients in company vehicles and reports all motor vehicle incidents to supervisor no matter how slight.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer inquires using text, email and phone calls.
• High volume, fast paced call center.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Addressed customer inquiries with timely and professional responses via phone, text and email.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Call center setting 200+ calls made daily inbound and outbound.
• Manage hundreds of leads on Hubspot system
  

• Conduct inbound and outbound calls in a call center setting.
• Assist individuals through the important decision-making process of selecting a Health plan that matches their needs with the optimal product and service.
• Effectively sell health insurance plans and products to our customers from inbound calls customers.
• Provide an excellent consumer experience for all callers and be passionate about helping the aging and disabled community.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.

• Develop the language and skills to be able to schedule meetings with potential clients.
• Analyze clients goals and objectives to create financial plans and solutions for each clients' specific need.
• Develop the skills to be able to present the plan and recommendations to potential clients.
• Implement solutions for clients

Accomplishments: Intern of the Month-June 2019, Intern of the Month-July 2019, 3x iLead Qualifier, Power of 10, Summer Camp 2019 Qualifier, Top 100 intern of the Western-Central Region of Summer 2019

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Cash Register/POS Ringing and Cash-handling
• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity
• Create a world-class customer experience by providing passionate customer service and selling through customer engagement

• Conduct legal research, draft documents of various legal disciplines, manage schedules, and ensure the efficient and effective administration of the office.
• Communicate with various medical professionals to obtain medical and billing records.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.