Roysworth D. Grant, III
DC Metro Area
Summary
Personable and technically proficient individual with solid understanding of IT systems and troubleshooting methodologies. Well-versed in hardware and software diagnostics, alongside network configuration and maintenance. Aiming to contribute to seamless IT operations and user satisfaction through effective problem-solving and support.
Overview
3
3
years of professional experience
Work History
IT Support Technician
Octane Public Relations
03.2025 - Current
- Provide trouble shooting and technical assistance for hardware such as laptops, printers and cell phones.
- Software support for Windows, Office 365, including TEAMS and software.
- Troubleshoot with remote access through the TeamViewer software.
- Onboarding and Offboarding computer setup software, create user accounts and emails.
- Inventory management of computers, cellphones and additional equipment.
- Security management making sure all systems are updated with the latest security patches.
- Monitor for security threats such as malware or phishing threats.
- Overall vendor management liaison with external vendors for internet and software providers.
Assistant Director
Noble Marketing & Management
03.2023 - 02.2025
- Overall management of sales team that sold products in a surplus of 1M revenue on behalf of Fortune 500 companies, such as Energy, Inspire Energy, Jacuzzi, AT&T.
- Lead Trainer on sales protocol for Sam’s Club, Costco, and BJs.
- Conducted the hiring process for new hires, performing interviews, selection and all IT related procedures.
- Awarded Top Seller of the region earning travelling opportunities and bonuses.
Education
B.A. - Political Science, Acting
Brown University
01.2021
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Episcopal High School
01.2017
Skills
Operating system support
Printer support
System configuration
Hardware installation
Timeline
IT Support Technician
Octane Public Relations
03.2025 - Current
Assistant Director
Noble Marketing & Management
03.2023 - 02.2025
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Episcopal High School
B.A. - Political Science, Acting
Brown University