Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rozan Timalsina

Irving,TX

Summary

Adept at customer service and problem-solving, I leveraged these skills at Sanima GIC Insurance to enhance front desk operations, training staff for peak efficiency, and maintaining high guest satisfaction. My adaptability was further honed at Shankhadhar Restaurant, ensuring smooth transactions and fostering positive customer interactions.

Overview

2
2
years of professional experience

Work History

Front Desk Supervisor

Sanima GIC Insurance
Kathmandu, Nepal
10.2021 - 07.2022
  • Developed strong customer service and communication skills while managing a busy front desk.
  • Trained new staff members on front desk procedures and best practices.
  • Assisted guests with check-ins and check-outs, reservations.
  • Maintained an organized filing system for guest records and paperwork.
  • Demonstrated ability to troubleshoot problems quickly and efficiently.

Cashier

Shankhadhar Restaurant
Bhaktapur, Nepal
04.2020 - 06.2022
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.

Sports Club President

Global College of Management
Kathmandu, Nepal
02.2020 - 07.2021
  • Managed the college's sports materials, sports programs and events.
  • Organized inter-college soccer tournament
  • Looked for sponsors for different events

Education

Bachelor of Science - Information Systems Current GPA: 3.93

The University of Texas At Arlington
Arlington, TX

Skills

  • Customer Service
  • File Management
  • Adaptability and Flexibility
  • Professionalism
  • Problem-Solving

Languages

English
Full Professional
Nepali
Native/ Bilingual
Spanish
Limited
Hindi
Limited

Timeline

Front Desk Supervisor

Sanima GIC Insurance
10.2021 - 07.2022

Cashier

Shankhadhar Restaurant
04.2020 - 06.2022

Sports Club President

Global College of Management
02.2020 - 07.2021

Bachelor of Science - Information Systems Current GPA: 3.93

The University of Texas At Arlington

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Rozan Timalsina