Overview
Work History
Timeline
Generic

Rozella (Rose) Kendall

Eustis

Overview

22
22
years of professional experience

Work History

RCM Billing Director

US Anesthesia Partners
Maitland
05.2021 - 03.2025
  • Managed billing operations for anesthesia services across multiple healthcare facilities.
  • Oversaw staff training on billing software and compliance regulations.
  • Developed policies to streamline billing processes and improve accuracy.
  • Analyzed billing data to identify trends and enhance operational efficiency.
  • Collaborated with clinical teams to ensure accurate patient documentation for billing purposes.
  • Implemented quality control measures to reduce errors in billing submissions.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Resolved disputes between customers and vendors regarding invoices or payment terms.
  • Managed vendor relationships to ensure timely delivery of goods and services for invoicing purposes.
  • Provided support to internal auditors during financial audits.
  • Implemented corrective actions when needed based on findings from internal audits or customer complaints.
  • Trained staff in billing systems and procedures to ensure compliance with standards.
  • Advised management on best practices related to billing operations and customer service policies.
  • Coordinated with other departments such as sales, finance and accounting regarding invoice discrepancies or customer issues.
  • Collaborated with IT teams on development of new software tools that automate the billing process.
  • Developed and implemented billing procedures to improve accuracy, efficiency and customer satisfaction.
  • Resolved billing issues by applying knowledge and completing in-depth research.
  • Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
  • Implemented new billing system software, resulting in an increase in productivity.
  • Negotiated with software providers to enhance billing system functionalities according to company needs.

RCM Billing Manager

US Anesthesia Partners
Maitland
06.2015 - 05.2021
  • Directed front end operations team.

Supervisor Pain Management Department

JLR Anesthesia
Maitland
03.2004 - 05.2013
  • Managed RCM billing team for pain management services.

Executive Assistant

JLR Anesthesia
Maitland
06.2003 - 03.2004
  • Executive Assistant to President and CEO of company.
  • Assisted with recruiting CRNA's.

Timeline

RCM Billing Director

US Anesthesia Partners
05.2021 - 03.2025

RCM Billing Manager

US Anesthesia Partners
06.2015 - 05.2021

Supervisor Pain Management Department

JLR Anesthesia
03.2004 - 05.2013

Executive Assistant

JLR Anesthesia
06.2003 - 03.2004
Rozella (Rose) Kendall