Rozella (Rose) Kendall
Eustis
Overview
22
22
years of professional experience
Work History
RCM Billing Director
US Anesthesia Partners
Maitland
05.2021 - 03.2025
- Managed billing operations for anesthesia services across multiple healthcare facilities.
- Oversaw staff training on billing software and compliance regulations.
- Developed policies to streamline billing processes and improve accuracy.
- Analyzed billing data to identify trends and enhance operational efficiency.
- Collaborated with clinical teams to ensure accurate patient documentation for billing purposes.
- Implemented quality control measures to reduce errors in billing submissions.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Resolved disputes between customers and vendors regarding invoices or payment terms.
- Managed vendor relationships to ensure timely delivery of goods and services for invoicing purposes.
- Provided support to internal auditors during financial audits.
- Implemented corrective actions when needed based on findings from internal audits or customer complaints.
- Trained staff in billing systems and procedures to ensure compliance with standards.
- Advised management on best practices related to billing operations and customer service policies.
- Coordinated with other departments such as sales, finance and accounting regarding invoice discrepancies or customer issues.
- Collaborated with IT teams on development of new software tools that automate the billing process.
- Developed and implemented billing procedures to improve accuracy, efficiency and customer satisfaction.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
- Implemented new billing system software, resulting in an increase in productivity.
- Negotiated with software providers to enhance billing system functionalities according to company needs.
RCM Billing Manager
US Anesthesia Partners
Maitland
06.2015 - 05.2021
- Directed front end operations team.
Supervisor Pain Management Department
JLR Anesthesia
Maitland
03.2004 - 05.2013
- Managed RCM billing team for pain management services.
Executive Assistant
JLR Anesthesia
Maitland
06.2003 - 03.2004
- Executive Assistant to President and CEO of company.
- Assisted with recruiting CRNA's.
Timeline
RCM Billing Director
US Anesthesia Partners
05.2021 - 03.2025
RCM Billing Manager
US Anesthesia Partners
06.2015 - 05.2021
Supervisor Pain Management Department
JLR Anesthesia
03.2004 - 05.2013
Executive Assistant
JLR Anesthesia
06.2003 - 03.2004