Rozsa Hegyesi
Rowlett,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Personal Banker Officer
Wells Fargo, NA
08.2016 - 08.2022
- Implemented strategies to increase customer retention, enabling investment growth.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Analyzed customers' financial information to deliver personalized account guidance.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Increased daily sales by upselling banking products and financial services to customers.
Teller Service Representative
Chase Bank
08.2006 - 08.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Associate of Arts - Technical Writing
BSPZV
Skills
- Financial Advising
- Security Understanding
- Customer Accounts Management
- Upselling Strategies
- Loans
- Life Insurance Sales
- Customer Information Databases
Timeline
Personal Banker Officer
Wells Fargo, NA
08.2016 - 08.2022
Teller Service Representative
Chase Bank
08.2006 - 08.2016
Associate of Arts - Technical Writing
BSPZV
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