Mikenslee Colson
California State University San Marcos
Temecula,CA
2
years of professional experience
Receptionist providing front-line guest check-in, equipment rentals, and event support across campus recreation spaces. Supports smooth daily operations by handling food service at events, maintaining a clean facility, and resolving guest needs quickly to keep the environment welcoming. Cross-trained across two campus roles, bringing flexible coverage and consistent service to each position.
Work History
Information Desk Receptionist
1 Year 1 Month- Served as primary contact for campus visitors, providing clear and helpful information and assistance to enhance visitor experience.
- Provided accurate information to visitors regarding campus resources and services.
- Trained new staff on operational procedures and customer service standards.
- Handled emergency situations calmly and professionally, coordinating resources for swift resolution of issues faced by visitors.
- Utilized various software applications proficiently for efficient completion of administrative tasks such as updating records, data entry, and scheduling.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Campus Recreation Center Attendant
1 Year 8 Months- Developed strong relationships with patrons, contributing to a loyal customer base and repeat business.
- Operated and maintained center facilities, ensuring cleanliness and safety standards met expectations.
- Monitored equipment usage, performing routine checks to uphold operational efficiency.
- Collaborated with campus departments to facilitate smooth event execution and resource allocation.
- Coordinated with other departments within the organization to guarantee seamless delivery of services for clients attending events or utilizing facilities on site.
Education
Bachelor of Arts - Communications
Skills
Front desk reception
Guest services
Phone etiquette
Calendar coordination
Information delivery
Customer service
Event coordination
Inventory handling
Safety monitoring
Team communication
Timeline
Information Desk Receptionist
California State University San Marcos
07.2025 - CurrentRead More
Campus Recreation Center Attendant
California State University San Marcos
12.2024 - CurrentRead More
California State University San Marcos
Bachelor of Arts from Communications
Read More