Raphael Stone
Canal Winchester,OH
Summary
Client-focused customer service professional skilled in service delivery and multitasking. Drives exceptional customer experiences through proactive problem-solving and empathetic communication while building strong professional relationships.
Overview
1
1
Language
22
22
years of professional experience
Work History
Customer Service Representative
SupportNinja
Clark Freeport and Special Economic Zone, Central Luzon, Philippines
05.2024 - 10.2026
- Resolved customer inquiries across chat, email, and phone with accurate, timely support.
- Documented interactions in CRM and ticketing systems for clear case tracking.
- Guided customers through order updates, account changes, and issue resolution steps.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Care Team Representative
Sedgwick
United States
10.2023 - 01.2024
- Improved customer satisfaction by resolving insurance-related inquiries and concerns.
- Maintained client confidentiality by adhering to strict privacy policies during sensitive information intake.
- Maintained a high level of accuracy in data entry, ensuring the seamless flow of information between systems and teams.
- Ensured accuracy in data entry, facilitating seamless information flow between systems and teams.
Sales and Reservation Agent
U-Haul
Phoenix, Arizona, United States
07.2022 - 06.2023
- Supported customers by modifying reservations, answering inquiries, addressing concerns, and processing storage payments.
- Provided support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments.
- Identified customer moving needs and matched them with appropriate products and services.
- Participated in training sessions to remain informed on industry trends and updates to reservation systems.
Retail Specialist
Lowe's Companies, Inc.
Columbus, Ohio, United States
09.2021 - 06.2022
- Promoted store promotions and executed product upselling to support sales revenue growth.
- Controlled inventory processes to maintain stock availability and improve merchandise display presentation.
- Established trust through customer interactions, identified needs through assessment, and delivered tailored product recommendations to increase upsell opportunities.
- Developed strong product knowledge to ensure accurate information delivery and expert advice supporting customer interactions.
- Supported client needs by coordinating issue resolution and service delivery to maintain high satisfaction and encourage repeat business.
FC Associate I
Amazon
Grovetport, Ohio, United States
02.2020 - 07.2021
- Increased customer satisfaction by ensuring timely and precise order fulfillment and maintaining communication throughout the process.
- Assisted warehouse supervisors in daily operations management, consistently meeting deadlines while maintaining quality standards.
- Transported and managed materials within warehouse using forklifts and pallet jacks, ensuring safety compliance.
- Led safe, accurate picking, packing, and stowing workflows to maintain fulfillment center productivity.
Sales Specialist
The Home Depot
Canal Winchester, OH
09.2013 - 10.2019
- Managed customer service delivery and led operations across flooring, decor, paint, appliances, and kitchen and bath specialty departments.
- Developed and sustained client trust through consistent status updates, timely issue resolution, and effective communication.
- Exceeded sales targets by tracking quota progress, meeting monthly quotas, and surpassing monthly targets on a consistent basis.
- Conducted targeted prospecting and lead-generation to grow customer base.
- Collaborated across disciplines to ensure timely development and delivery of comprehensive client solutions.
- Delivered accurate product knowledge and tailored recommendations to improve customer satisfaction.
Operations Crew
Wisconsin Center District
Greater Milwaukee
09.2012 - 11.2012
- Improved operational efficiency by streamlining processes and implementing best practices.
- Reduced downtime for equipment maintenance through proactive scheduling and preventative measures.
- Enhanced team productivity by providing cross-functional training to crew members.
- Cultivated strong relationships with colleagues, enhancing team cohesion and support.
- Promoted positive company culture through consistent professionalism during work hours.
- Troubleshot unforeseen challenges during daily operations, minimizing disruptions to workflow and timelines.
- Served as a reliable team member, consistently arriving on time for scheduled shifts and demonstrating a strong work ethic throughout employment.
Technical Crew
Mabee Center
Tulsa Metropolitan Area
01.2005 - 06.2012
- Performed duties as NCAA Division I basketball production technician.
- Enhanced technical efficiency through regular maintenance and troubleshooting of equipment, minimizing downtime.
- Coordinated and executed technical tasks during live events, ensuring seamless operations and high-quality productions.
- Trained less experienced crew members, promoting skill development and ensuring knowledge transfer to strengthen team capabilities.
- Conducted thorough inspections of facilities to identify potential hazards or areas requiring repair or maintenance attention.
Education
Bachelor of Science - BS - Business Administration and Management, General
The University of Tulsa
Tulsa, OK01-2009
Skills
- Customer service
- Dispute resolution
- Payment management
- Product knowledge
- Team collaboration
- Data entry
Languages
English (Native or Bilingual)
Honors-Awards
Who's Who Among American High School Students, Gulf Coast Disaster Relief Commendation
Timeline
Customer Service Representative
SupportNinja
05.2024 - 10.2026
Care Team Representative
Sedgwick
10.2023 - 01.2024
Sales and Reservation Agent
U-Haul
07.2022 - 06.2023
Retail Specialist
Lowe's Companies, Inc.
09.2021 - 06.2022
FC Associate I
Amazon
02.2020 - 07.2021
Sales Specialist
The Home Depot
09.2013 - 10.2019
Operations Crew
Wisconsin Center District
09.2012 - 11.2012
Technical Crew
Mabee Center
01.2005 - 06.2012
Bachelor of Science - BS - Business Administration and Management, General
The University of Tulsa