RAQUEL ROBINSON

Supported the Property Manager in driving performance and profitability for a 277-unit community through leasing, renewals, occupancy optimization, and revenue collection. Oversaw and trained onsite staff, enforced policies and regulatory compliance, and enhanced resident satisfaction to promote retention and a well-managed community.

Conducted property tours and managed leasing for a 277-unit community, driving occupancy through lead follow-up, application processing, and unit readiness. Assisted in overseeing lease renewals, rent collection, and compliance, while enhancing resident satisfaction, retention, and cross-team collaboration.

Directed daily café operations for high service and product standards. Trained staff, optimized workflows, managed inventory, reduced waste, and ensured health and safety compliance.

Delivered exceptional guest experiences by managing check-ins and check-outs, handling inquiries and billing, coordinating special requests, processing payments, upselling services, and supporting the front desk team to ensure efficient, professional operations.

Served as the primary contact for VIP and high-profile guests, providing personalized, discreet service. Supported front office operations by overseeing staff, managing reservations, coordinating special requests, and collaborating across departments to ensure seamless experiences while driving guest satisfaction, loyalty, and strengthening revenue and service excellence.