Summary
Overview
Work History
Education
Skills
Age
Idnumber
Page
Driverlicense
Personal Information
References
Timeline
Generic

Ru-Juan Lessingh

Moultonborough

Summary

I am self-motivated and am willing to accept a new challenge that comes my way. As a dedicated and enthusiastic person, my interests lie in a career path that will suit my ability. I am looking for knowledge and experience that will be an advantage in my career path. I am energetic, as well as a spirited person with the ability to meet deadlines and under pressure. I will accept with gratitude, as you will provide me with an opportunity to combine my work and passion. Since “well done is better that well said,” if I am given an opportunity, not only will I be grateful, but also through my hard work and determination, I will try my best to reach a new height for the benefit of the company and myself. With this, I would like to take the opportunity to thank you for your time and consideration. I am looking forward to a new challenge.

Overview

12
12
years of professional experience

Work History

Assistant Golf Professional

BaldPeak Colony Club
05.2024 - Current
  • Oversaw training of services staff and other day-to-day activities on driving range.
  • Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
  • Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
  • Coordinated junior golf programs to promote interest in the sport among younger generations.
  • Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Conducted private lessons focusing on individual player development and improvement.
  • Promoted a culture of teamwork and respect among staff members, contributing to high employee retention rates and positive workplace morale.
  • Provided expert club repair services, prolonging the life of customer''s equipment and enhancing overall satisfaction with the pro shop offerings.
  • Stayed up-to-date on industry trends and new product releases, enabling informed recommendations for customers seeking the latest golf technology.
  • Conducted routine maintenance on golf carts as needed, contributing to a well-maintained fleet ready for use at any time by players.
  • Coordinated golf tournament operations, resulting in successful events and positive participant feedback.
  • Handled member inquiries professionally, resolving issues promptly to maintain high satisfaction levels among clientele.
  • Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
  • Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
  • Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.

Golf Proshop Assistant

Addison Reserve
10.2023 - 05.2024
  • Maintained a clean, organized, and visually appealing pro shop environment for an enjoyable shopping experience.
  • Monitored inventory levels regularly to identify slow-moving items or reordering needs promptly, minimizing potential stockouts or overstock situations.
  • Handled member inquiries professionally, resolving issues promptly to maintain high satisfaction levels among clientele.
  • Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
  • Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
  • Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
  • Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
  • Managed club rental program, ensuring availability of quality equipment for visiting golfers.
  • Promoted pro shop merchandise through thoughtful displays and strategic product placement, driving increased sales revenue.
  • Provided expert club repair services, prolonging the life of customer''s equipment and enhancing overall satisfaction with the pro shop offerings.
  • Assisted customers with equipment selection, ensuring appropriate fit and functionality for their individual needs.


Business Partner / Golf Equipment

Self Employed
05.2021 - 08.2023
  • Buying and Selling of Golf Equipment and apparel
  • Sourcing of stock to resell
  • Do Trade-ins on customer’s equipment
  • Be up to date on the new product that has been launched
  • Grip Repairs (Fitting and swoping of Grips)
  • Marketing and up to date post weekly of new stock that has arrived
  • Facebook was our main resell platform, good knowledge of how to use Facebook as a marketing platform
  • Ensure that Clients has the best possible experience
  • Make sure Customer receive his equipment on time
  • Good after Service.

Assistant Manager / Fitter and Sales

The Golfers Club
03.2018 - 03.2021
  • Handling customer complaints; re-stocking depleted inventory; setting and managing budgets; creating in-store and external promotions
  • Selling of Golf Equipment and apparel
  • Lead by example
  • Roster and Manage operations staff
  • Manage cash flow
  • Custom fitting and club repairs
  • I don't just sell golf clubs
  • Through our custom fitting service, I find the right clubs for the Golfers game, to help him/her to play better golf! For premium Golfers is by appointment, so that the ideal Premium Golfer can receive the best assistance to make sure his/her equipment fits for his/her handicaps
  • Ensure that Customers visiting the The Golfers Club are assisted with all their needs while in the shop
  • Assist the cashier to make sure the payment is correctly made
  • Maintain a clean, tidy, safe, and organised work environment
  • Answer phones, direct calls, and answer customer questions professionally
  • Ensure that complaints are dealt with in a pleasant manner and recorded
  • Make sure that the business and I are on track with new developments, technological leaps and exiting innovations
  • Make sure sales targets are met
  • Always be a team player.

Membership Sales

The Golf Village Morecorp
06.2018 - 02.2019
  • Selling memberships and affiliated products to achieve the monthly budget and sales goals
  • Effective product marketing and promotions
  • Gathering potential leads and networking
  • Sales administration
  • Department and member liaise.

Proshop Assistant

CMR Golf Club
08.2014 - 02.2015
  • Follow all the employment policies and procedures in the golf course employment handbook
  • Take Tee times reservations
  • Check-in tee times and Collect fees
  • Answer phones, direct calls, and answer customer questions professionally
  • Sell products in the pro-shop
  • Rent equipment as required by customers – Power carts, pull carts, Rental clubs
  • Sign out Demo equipment when requested by members and customers
  • Create a professional friendly environment in the Proshop
  • Work with Pro Shop Manager to ensure proper rotation of inventory and display
  • Communicate with the starter of guest’s status and other information
  • Assist with general office work as required
  • Maintain a clean, tidy, safe and organised work environment
  • Ensure that guest are greeted immediately and addressed by their name whenever possible, upon entering the pro shop
  • Ensure that our guests are assisted with all their needs while in the pro shop
  • Ensure that our guests meet the proper dress code
  • Ensure that all inquiries and requests are met efficiently and professionally
  • Ensure that complaints are dealt with in a pleasant manner and recorded to the management
  • Anticipate any problems or situations in the pro shop and take action before they become a problem.

Proshop Assistant

Graceland Golf Club
01.2013 - 12.2013
  • Follow all the employment policies and procedures in the golf course employment handbook
  • Take Tee times reservations
  • Check-in tee times and Collect fees
  • Answer phones, direct calls, and answer customer questions professionally
  • Sell products in the pro-shop
  • Rent equipment as required by customers – Power carts, pull carts, Rental clubs
  • Sign out Demo equipment when requested by members and customers
  • Create a professional friendly environment in the Proshop
  • Work with Pro Shop Manager to ensure proper rotation of inventory and display
  • Communicate with the starter of guest’s status and other information
  • Assist with general office work as required
  • Maintain a clean, tidy, safe and organised work environment
  • Ensure that guest are greeted immediately and addressed by their name whenever possible, upon entering the pro shop
  • Ensure that our guests are assisted with all their needs while in the pro shop
  • Ensure that our guests meet the proper dress code
  • Ensure that all inquiries and requests are met efficiently and professionally
  • Ensure that complaints are dealt with in a pleasant manner and recorded to the management
  • Anticipate any problems or situations in the pro shop and take action before they become a problem.

Education

Secunda High School
01.2011

Skills

  • Golf cart management
  • POS systems proficiency
  • Handicap system understanding
  • Regripping
  • Tournament management
  • Customer Service
  • Problem-Solving
  • Professionalism

Age

31

Idnumber

930413 5074 083

Page

2

Driverlicense

Code 08 – South African Drivers Licence

Personal Information

  • Gender: Male
  • Nationality: South African

References

  • Mr Paul Tessier, Golf Director , Baldpeak Colony Club, 603 544 2511
  • Mr Kevin Baldizar, Golf Director, Addison Reserve, 561 637 9555
  • Mr Josh La Pointe, Head Golf Pro, Addison Reserve, 561 637 9555
  • Mr Terry Smith, Office: 012 361 6940, Cell: 071 100 0967

Timeline

Assistant Golf Professional

BaldPeak Colony Club
05.2024 - Current

Golf Proshop Assistant

Addison Reserve
10.2023 - 05.2024

Business Partner / Golf Equipment

Self Employed
05.2021 - 08.2023

Membership Sales

The Golf Village Morecorp
06.2018 - 02.2019

Assistant Manager / Fitter and Sales

The Golfers Club
03.2018 - 03.2021

Proshop Assistant

CMR Golf Club
08.2014 - 02.2015

Proshop Assistant

Graceland Golf Club
01.2013 - 12.2013

Secunda High School
Ru-Juan Lessingh